Public Storage - Mobile - 2262 Hillcrest Rd

Brittney Rouse

I had an excellent experience renting my storage unit online. Anna was incredibly helpful and stayed on the phone through the entire confirmation process. She secured an affordable rate and even got my second month free with zero hassle. I was dreading setting up a unit for the next few months, but it ended up being far easier than expected. Great customer service from the Public Storage team. I will definitely recommend them to friends and family for the holiday season and beyond!

Toby Trocchio

UPDATE: The site manager Anna reached out to me shortly after posting my review and worked with the district manager to address my concerns noted below. Anna called back before the end of the day to let me know that they would be processing a $50 credit to my account as consideration for the issues with the sign-up promotion. While I still feel that the promotion as advertised is not what was received, it is in not due to a lack of communication and service from Anna, she was very sincere and apologetic for the misunderstanding. For that reason I edited the review and number of stars because it shouldn’t reflect poorly on her location or her management of the facility. Everything else I have experienced at the facility has been great, it is clean, our unit is climate controlled, and appears safe and secure. I will update this review if management resolves my issue, however, here’s how things have gone so far for the new unit I rented January 2, 2026. I rented the unit under a promotion offering first month rental for $1. Upon downloading the app after rental on January 2, I noted my first auto-pay was scheduled for March 1. Made sense, I paid the first month price and they would apply the $1 promo in month 2 (Feb) so my next payment wasn’t due until March. I planned on keeping the unit long term so I wasn’t worried about which month got the promotion. Then I got an e-mail on January 13 saying my rental was due and it was full price, to be taken out on February 1. I know for a fact the app said March 1, and thank goodness, I have a screenshot of that March 1 due date in case I need it for future legal action. I called the onsite office and after a few times on hold I was told that I didn’t click a button for the $1 promo (this is not true). Then the story changed to this was the last unit of that size so the promo wasn’t available (not true) but that I got a 3-month reduced rate instead (thankfully I got a contract that proves this was a lie also). I was told I would get a call back, which I did. The person I spoke with, Melissa, was very friendly throughout but unfortunately she was being told apparently lies by a district manager to pass on to me. When she called back she apologized for the “misunderstanding” which I guess is what they call it when they are caught scamming their customers. She said I would get a $50 credit, which was not satisfactory, but at least it would show good faith. So far, my account does NOT reflect this credit, I will be calling back today for an update. If they don’t resolve this I guess I’m cancelling and moving to another company. If they fix this, I will update this review, but for now, beware of promo scams from Public Storage.

Zeke Turner

The Public Storage location on Hillcrest Rd besides being in a good location on Hillcrest Rd. Is exceptionally neat and clean. The manager, Anna, is knowledgeable, attentive, nice and throughly competent. She deserves a 6 out of 5 stars.

Emily Hanson

Office staff is great , helpful and understanding. Felt safe leaving my stuff there. Very clean and up to date property. I totally recommend them .

Jade Perry

Anna is amazing! She listened to every concern I had and made sure I was in the best space for my needs. Cannot express how much I appreciate her help!