Extra Space Storage - 3201 - Montgomery - Richard Rd

Mr Free press

Overall Impression Choosing Extra Space Storage for your needs is usually a safe and convenient option, especially if you value clean facilities and customer-focused local staff. While price instability and slow problem resolution at the corporate level remain common complaints, the personalized assistance you received from Cheryl E. Rollins truly sets your experience apart. Her dedication to helping you change units and resolve concerns efficiently represents the best of what Extra Space Storage can offer.[birdeye +4] Cheryl’s friendliness and clear guidance play a central role in making storage transitions hassle-free, and would lead anyone to feel well-supported throughout the process.

Ashley Gray

The customer service was excellent—staff was friendly, helpful, and professional. The facility itself was very clean and well-maintained. I highly recommend this location to anyone looking for a reliable storage option.

Quintorian Jenkins

Ms. Cheryl was outstanding with her service. She made sure I understood everything I didn’t know. I would highly recommend this storage location all because of how her customer service made me feel highly welcomed.

Davonna B

This has been the smoothest process for getting a storage unit and Mrs. Cheryl was the nicest and most patient associate!!!

Ivan Torres

Excellent Customer Service from Sheryl! Sheryl was incredibly helpful, professional, and kind. She went above and beyond to make sure all my questions were answered and that I had a great experience. Her positive attitude and attention to detail truly stood out. It’s rare to find someone so dedicated to customer satisfaction—thank you, Sheryl!