SmartStop Self Storage - Concord - 1597 Market St

Siviquallie Richardson

February 25, 2026

Absolutely worst experience ever at renting a storage unit. As a Military Service Member who is currently still serving this Country, I entrusted this facility with by personal goods while being stationed overseas. I rented the unit in August of 2020, and my unit was broken into in September of 2020. ONE MONTH OF SECURITY IS ALL THEY PROVIDED! All the time the company collected rent which increased every year and finally notify me in May of 2025 that my unit was burglarized. Not only was I robbed of my personal items but by an individual, but I was also robbed by a company who continued to collect rent on a compromised unit. Customer service is not existent with this company. I've reached out to them multiple times to get this situation addressed and no one has tried to provide me with any type of resolution on these issues. I lost practically every piece of military award and gift, records, uniforms, gear, clothing, electronics, and things that are irreplaceable and they simply don't care. Don't find yourself in the same situation as me and please find another facility to rent a storage unit from. 20+ years of military memories and personal items gone and the company just doesn’t care. See the photos below of the unit when I packed it and what I found when I returned.

Karen Rubio

November 16, 2025

SmartStop Self Storage in Concord gave me one of the worst customer service experiences I have ever had. I reserved online, paid in full the day before move in, and when I arrived they refused to help me because their “system was down.” They never told me their office hours, and even after confirming over the phone that I could come after work, they changed their story and denied me access. Their “courtesy” was leaving my unit open, but the unit was filthy, smelled like rodent urine, and the door was broken so I could not even use it. Customer service said no one could help because the office was closed. I went to another company the same day and moved in instantly with zero issues. When I canceled, SmartStop refused to refund me fully and charged me for a lock I could not even use. This place is dirty, outdated, and completely unprofessional. I will never use SmartStop Self Storage again and strongly recommend choosing another facility.

Nellie S

I went into Smart Shop really upset because my cats had just been hit by a semi-truck, and I needed a storage space for all of their things. Angelina was incredibly kind and understanding. She went over all the space options and prices with me and made a really hard situation a little easier. Because of her excellent customer service, I’ll definitely be going back.

Space Princess

I’m so satisfied with the service I received with this business. I’m leaving the country for several months and am happy to know that my stuff will be safe while I’m away. The people who work here are very nice and helpful

Robert Hernandez

February 19, 2026

As a professional who frequently consults on facility compliance and tenant rights, I have been monitoring the management practices at this SmartStop location for several months. What I have documented is a systemic failure of leadership and a blatant disregard for both state and federal regulations. Observed Issues: • Federal Compliance Failures I have witnessed and documented Management (specifically Reina) attempting to enforce 'rules' regarding service animals that directly contradict the Americans with Disabilities Act (ADA). Specifically, the false claim that service animals must wear vests. This is a matter of public record and has been escalated to the appropriate federal agencies. • Safety & Security Negligence Despite tenants paying for secure facilities, the primary exit gate on the main building with the business units has been dysfunctional, leading to incidents of tenant entrapment. When these life-safety issues were brought to corporate's attention via email, they were met with silence. • Operational Incompetence Management appears to prioritize personal ego over facility maintenance. I personally observed the trash and gate violations that led to recent city intervention and formal violations being issued against this property. Intimidation Tactics: There is a documented pattern of management threatening to 'track' tenant gate logs and camera footage as a means of harassment rather than for legitimate security purposes. Final Assessment: I have already facilitated communication between affected tenants and the City Council, the Fire Department, and legal counsel in San Francisco. This facility is currently a legal and operational liability. Until there is a total overhaul of the on-site leadership, I advise all current and prospective tenants to document every interaction and keep their legal counsel on standby. SmartStop Corporate has been given every opportunity to remediate these issues and has chosen to remain unresponsive.