Extra Space Storage - 1987 - Van Nuys - Erwin St

Fabian Pacheco

I had a great experience working with Rodrigo. The entire rental process was handled over the phone, and he made it incredibly easy and straightforward. He clearly explained the agreement, answered all of my questions, and made sure I understood everything before moving forward. When I arrived, the facility was extremely clean, well maintained, and organized, which made me feel safe and confident storing my belongings there. Rodrigo was professional, helpful, and efficient, and he made what could have been a complicated process feel simple. I really appreciate how smooth and convenient everything was, and I would absolutely recommend this location to anyone looking for storage.

Jordan Shively

My experience at Extra Space Storage was absolutely outstanding! Rodrigo helped me over the phone and went above and beyond to make sure I found the perfect storage unit. He reassured me every step of the way and gave fantastic advice and he was 100% right! I’m extremely happy with the unit I chose. When I arrived, Deserie at the front desk was incredible! She had such an amazing vibe , super friendly, professional, and genuinely fun to talk to. She made the entire process quick, smooth, and actually enjoyable. The facility itself is very clean, well-maintained, and in a safe location. Plus, I love that you can drive right up to your unit on the 1st, 2nd, and even 3rd floors I’ve never seen anything like that before! Huge thank you to Rodrigo and Deserie for making my storage experience the best it could possibly be. Highly recommended!

Jeannie Jones

Extra Space customer service was excellent . Yolanda was friendly , patient and understood my needs & accommodation requests . This location is highly recommended.

Lucero Martinez

I had such a wonderful experience today! The gentleman Kaveh Dastranj who helped me with my storage unit was incredibly kind, professional, and patient. He went above and beyond to make sure everything was taken care of smoothly and answered all my questions with a smile. It’s rare to find someone who takes such pride in their work and truly cares about customer satisfaction. I left feeling completely confident and grateful for his help. Highly recommend his service — he made the whole process easy and pleasant!

J S

February 12, 2026

Worst customer service I have ever experienced. Rodrigo had an extremely poor attitude from the start. He spoke down to me, belittled me for no reason, and addressed me as if I were a child. At one point he said, “No, I need to hear you say you won’t do this,” which felt completely inappropriate and condescending. I came in simply to rent a storage unit something I would be paying for, yet he treated the interaction as if I were asking for a home loan. He repeatedly made comments like, “I don’t have to do this. I don’t have to give you the first month free promotion if I don’t want to,” which came across as threatening and unprofessional. The entire experience threw me off and left me feeling uncomfortable and disrespected. Customer service should make clients feel valued, not belittled.