Extra Space Storage - 1368 - San Francisco - Folsom

Irene Joo

January 13, 2026

5 stars for the staff! I wish I recalled their names 🥲 but both today (1/13/2026) at around 1:30-2:30pm we’re so helpful! From supporting with finding my storage unit & then having to switch to a bigger sized unit very last minute. Both were super accommodating, kind, and patient as I moved in a full 1 Bed 1 Bath worth of items! 3 stars for the storage unit itself - the bathroom is a little bit spooky. I wish there little banners like at grocery stores that give a visual of the unit numbers in the specific section. It would also be super helpful if there were lights within the unit.

Paul Yao

Signed up for storage, and then out of the blue somebody calls me and thanked me and tells me that I need to come in and pick up my lock and get set up with my locker. Who does that? No, seriously, the caller was extremely polite but me? I was expecting it to be a cold call, and so already had my phaser set on stun. Drove in this morning and was greeted by very friendly, very pleasant people. I still have to move my stuff in, but so far my experience has been quite pleasant. The site looks good, there is parking in downtown San Francisco!! And that is very helpful. The only thing, however, is that you are not supposed to use the dumpsters there to dump your old, unwanted items. I was tempted to, but I asked, and so I know. And now you know.

Ty Wilson

February 25, 2026

Advertised one rate then raised the price after a few months of storing. Not a reasonable amount, either. Almost 100 dollars more. The notice was sent via mail so we didn’t receive it in time to inform them we’d like to cancel. Seems like a company operating in bad faith with scammy practices. Gross. Avoid the headache and look elsewhere

Matthew Massier

December 8, 2025

Staff is friendly and helpful, but screw this company on its policies. They offer web introductory rates and will change your monthly rate within a few months of storing your stuff. My bill was raised over $100 right around Christmas and there was little negotiation about it. Good for short term storage but don’t plan on storing your stuff at the rate you signed up for after a few months.

Cynthia Sanchez (Cynchy)

Customer service from all the staff members I came into contact whether over the phone or onsite were all very friendly, helpful knowledgeable. Signup, the app, entry&exit were all eazy breazy. TY!