Security Public Storage

Jeff Shain

Spotless building inside and out. Charles has been the manager for 16 years and counting! He’ll make you feel like family. It’s a beautiful old building in the Hayes District of the city, a great place to hang out!

Lizzie Nattinger

Fantastic experience, especially with Charles. We found it very easy and convenient to unload our Pods after a cross-country move from NYC. Nice and convenient central location; very clean; great communication & easy quiet street to block off temporarily to unload our pod.

Moorissa Tjokro

October 1, 2025

I rented a 9x14 unit here for 4 months and had a mostly positive experience with the facility itself. The location is convenient, access is easy during open hours, and I always felt safe with the security measures in place. However, there were two notable issues: 1. Lighting: The area where my unit was located had very poor lighting. Despite having a spacious unit, I had to use my phone flashlight every single time I accessed my storage, which was inconvenient and frankly a safety concern. I think installing a single motion-activated lightbulb in the storage room would make a huge difference for customers. 2. Customer Service: This was the most frustrating part of my experience, as I was consistently met with vague answers, impatience, and rudeness. When I specifically asked what happens if I go over my checkout date, instead of explaining the late fee policy, Charles told me "just come back when you're fully done, everyone checks out late anyway" -- no mention of fees. Days later, he suddenly told me there would be a late fee "on the 11th day." I was already a few days over at that point, forcing a last-minute scramble to avoid additional charges. At checkout, when I asked how many days I owed (the bill was hundreds of dollars), he dismissively said "I don't know" with a rude tone. When I requested an email receipt, he refused although the email option was clearly visible on the screen. This was hands-down the most unprofessional customer service I've experienced at any storage facility. Storage and moving out were already very stressful, and customer service should make it easier, not harder. I hope management takes this feedback seriously and emphasizes professionalism, patience, and respect when dealing with customers.

Mitchell Stone

Charles was absolutely great. He showed genuine care in ensuring our unit suited our needs, was patient with me while I asked the same questions over and over, and was overall an exceedingly pleasant fellow to communicate with. His attention to detail was extremely evident and the storage space was very well maintained.

Chema Fácil

The attention from Charles was outstanding. I arranged the unit while being abroad, and he made everything smooth, easy, and stress-free. He was incredibly helpful and responsive the entire time. Highly recommend!