Prime Storage - Windsor

Vincent Valdes

Amber is the Queen Bee here! She has been in the storage game for some time with both recommended and not so recommended management teams and brings together a combination of humble customer service and knowledge about the ins and outs of contracting a storage space in sonoma county. She was hilarious, friendly, and accommodating, hooking me up with an amazing deal! She was down to earth and kind and non-assuming as a manager and truly puts the customer service experience first. My dad’s been here, I’m here, and would highly recommend prime storage and it’s amazing quality in storage spaces as well as awesome team.

Frank Fernandez

The best part of pre-moving in was the young man I was greeted by. He answered all my questions and helped me to decide the perfect unit. I actually forgot his name but his schedule was the day and time contract was initiated. Thank you

Stephanie Reynolds

Love this storage facility. We had a unit for a little over a year and a half, found it always clean and calm. Staff is also very lovely to work with. I would recommend this place to anyone I know. You also can’t beat the location right next to Russian river brewery. Made it very nice to get lunch and easy to park when we were moving in and out.

Matthew Sweeney

March 7, 2026

I was told the unit I rented had drive up access, it did not. The rent was raised 3 times in 14 months. My unit was broken into and everything of value was stolen. There are very few cameras, and I doubt that they even function. I’ve been told by law enforcement that units are often broken into at this location. It was a huge mistake storing anything with Prime storage. I would not give them any stars, but apparently that’s not an option.

Charity Gillis

February 4, 2026

I have only had my storage unit for 6 months and they have raised my rent extraordinarily twice. The first time they raised it from $100/ month to almost $200/ month. I called and complained and they reduced it to $140/month. (a 40% increase instead of 100%). 3 months later it jumped to $180/ month and I called again to complain and they reduced it to $170/ month. So after 6 months I am paying at a 70% increase from the original contract. I can't even check to see if my stuff is safe as I am very far away. My advise: don't use this facility for more than 3 months.