Extra Space Storage - 1074 - Denver - E 40th Ave

jennifer esparza

I genuinely love this place!! The manager Cliff goes above and beyond for his customers. I use this storage for work and have packages constantly delivered to the office and he’s always ready to keep them safe and assist in loading them in my vehicle. When I had to move out of my house before my relocation to Texas, I rented a storage for my stuff and needed an extra storage and he was quick to ensure I can get an extra unit to store my stuff. Truly thought and humble and makes every experience amazing

Jack Bell

November 30, 2025

I've had a storage unit here for now 2 years and half the time it had a great rate. When I just started renting the unit we were able to lock our rate for 12 months to prevent price fluctuations, but over time they've reduce the lock-in rate max time window which can be problematic. For example, they just increased the price of my unit by 3.1x because the "market rate" changed, which just seems like an arbitrary number to me used to max profits. That's my main complaint for the company. Other than that the area for this particular locationis kind of sketchy but I figured the intro price was as low as it was due to that. Staff have been helpful when I've called. For my next unit I'll be going with something more local with more stable rates I can lock in. All of the larger companies like Extra Space, Public Storage, etc abuse the pricing model so I would not recommend them.

Orange Hawk

January 7, 2025

Let me start off with the fact that this is the most unsafe location I have used, and I've rented in several ESS locations around Denver. You can see in other reviews that units have been burglarized. Part of the issue is the area has a lot of homelessness. They rent units here and hang out in their units. I have come here in the evenings many times to find people sitting and even cooking inside units. On occasion you'll drive down one of the rows and see an open door on a unit get closed from the inside. There is a walk through gate that is only supposed to open from the inside, but it doesn't swing closed. The homeless will leave it ajar for their buddies to come in. The road in front will often have people living in their cars as well. The facility is also extremely tight and difficult to maneuver around. I have a Superduty F250 and it's very difficult to get to my unit. Safety is only part of the issue. I'm an over the road trucker who lives in my rig, so I store things I don't need with me. You always have to play the 'switch locations to get the online price' game when they get too high on rent. They play games with the rent. You'll get the the online price and then after 2 or 3 months they'll slowly start raising your rent. After a few raises I just go online and rent at a different location and move. This time, I've only been there 3 months and they've DOUBLED the rent. I was paying $43 a month for a 5X10 unit and got notice that they're raising it $83. I went online to see what they're currently renting for and their web rate for the same unit is $41, less than I'm paying. I also went and drove around the place and they have no less than 18 storage units vacant. I wanted to speak to a regional manager about the rent game and other issues so I called the office and left a message requesting the regional manager contact me. I get a call back from Cliff, who tells me he's the location manager. I ask him how I get in touch with the regional manager and he asked my "what do you need to speak to them for?" I told him that I wanted to speak to them about several things "including the freaking rent going up again." He became indignant, saying "He doesn't handle that I do, and you have to go through me. And you can get as angry and upset as you want but rents go up." He was very belligerent and testy, and I told him I still wanted to speak to the regional. He replied, "Well he's not going to help you, I'm the one who handles it, he's just going to pass it back to me, and if you want me to look into it I will, but I'm not going to let you bother him because he's busy." I said I don't understand why you're being aggressive but I don't appreciate the way you're behaving and I don't want to deal with you, you're being very rude and unprofessional. He then said you're the one being aggressive and saying the "freaking rent." I said freaking isn't a cuss word, I wasn't speaking angrily, I'm from NY and we say freaking all the time. It's not a cuss word. He said "It's a cuss word to me, and I don't care where you're from, I've been around the world twice, and you can call the corporate number if you want." I asked what's the regional managers name and he said "I'm not going to give that to you. You can just call the number on the website." I wasn't going to get anywhere talking to Cliff because she apparently is a very sensitive young lady. I hung up and called the toll free number on the website, but if you already have an account registered with your phone number it will recognize the number and reroute you back to the location office. I had to use one of my business lines to get through to customer service. I let the lady know about my experience and she apologized, saying that is not their policy and Cliffs behavior is unprofessional and not how they treat customers. I agreed with her. She said she would escalate the complaint to upper management, and I requested that I be called back. I will update once I speak to someone at corporate as well as to the regional manager.

Dalton Burns

September 15, 2025

Staff was nice enough, I had to get a bigger unit at move in and they helped without a fuss. Units were clean and doors weren't broken. My only gripe was that after 4 months their "promotional rate" expires, and they try to increase your monthly rate by almost 50%. I just moved my stuff to a different location rather than pay their increased price.

Monroe

September 24, 2025

Weird situation happened today. A skinny guy staff open the door while I was getting into my stuffs. Very unfriendly, I ask him is everything ok. He didn't respond, pretending to looking for something and then left. He came in just to look at me. This never happen with other staffs. He is the new guy that I never met before. I thought He was gonna do something to me or looking to steal my stuffs because now he knows what is unit. I will have to move out soon. Very uncomfortable.