Storage Sense - Loveland - Valency Drive

The manager Cj made the process of getting moved into the unit easy and efficient. Unit was clean with little damage.

I called the number and told the person who answered my name and that I wanted a 5x5 unit at the 100 Valency Drive location. He sent me a confirmation email and gave me another number to call to "complete the reservation." I called the second number and the guy took my name and said something about trying to find my information. He put me on hold, and 2 minutes later a pre-recorded voice asked me to rate my customer experience from 1 to 5. I said "one" a couple times, and the voice said "I don't understand you." So I hung up and called again. I got a different guy this time and gave him all my information. We had everything set, until he told me that my rental period would start today, not on April 29 (a difference of 2 weeks). I told him I didn't want it today; I wanted it April 29. He said "well, we only have a couple units left, and they'll be gone by the 29th." I told him to cancel the order. 30 minutes after I hung up a guy called me from the actual facility who said my unit was all ready for me to move in today. I told him I thought I had canceled the order. He said he understood and would cancel the order for me. Everyone I talked to was professional, but I don't think they heard me when I said I didn't need the unit until April 29. The problem is the corporate model. You should just be able to talk to someone at the physical facility and have everything taken care of.

My units handle was very rusted and difficult to open, but inside was clean. Acceptable price for size of unit. Online rental process was difficult at first, but customer care helped and stayed on the line the entire process.