CubeSmart Self Storage - New Smyrna Beach

Marcie Teal

My experience with Tracy at CubeSmart Self Storage was absolutely outstanding. My wife, our two young children, and I came in late on a Saturday afternoon needing a storage unit, and Tracy immediately stepped in to help. Tracy was doing an amazing job handling both storage facilities on this day. Even though the unit size we needed wasn’t available at that specific CubeSmart location, she went above and beyond to make sure our family was taken care of. Tracy took the time to locate another CubeSmart Self Storage nearby and helped us get set up with a unit there that met our needs perfectly. She was incredibly personable, friendly, patient, and genuinely cared about helping us. When you’re moving or dealing with storage needs with a family, it can be stressful—but Tracy made the entire experience smooth and easy. Customer service like this is rare these days, and it truly stood out. We cannot say enough good things about Tracy and our experience with CubeSmart. Thank you for going the extra mile for our family! — Teal Family

Cordelia O, MSN, FNP-BC

I was recently exploring storage options for my family. I was nervous and also cost conscious about trying to find the best soluton. Each call I made to the office connected me to staff was friendly, warm and professional. I finally made the visit to the office and met with Fernando. He greeted me with a warm smile. He was incredibly knowledgeable, professional, informative, welcoming, friendly and compassionate. The cost is still higher than I wish to pay, however, they genuinely made every effort to meet me on a human level while ensuring business practice standards. The experience here is worth the interaction. I had dealt with Public storage who had been in the business before cubesmart but they need lessons in customer service. Public storage is dying because of they lost site of the customers that helped them grow their business. Phone calls are rude, impatient and often disrespectful. Cubesmart New Smyrna Beach (Resulli Street location), led by Fernando and his staff are setting the standards on IMPECCABLE Customer service standards that other industry competitors can learn from.. Thanks for the opportunity to review.

Patrick Finley

I've had a great experience with CubeSmart thus far. Fernando was kind and gave me an upfront courtesy call, and checked in with me as I was finishing up unloading my things. Tracy at the front desk was exceptional. Truly professional and friendly. She explained everything clearly, and had me set up AND personally showed me to my unit (its a rather large facility). Both employees were pleasant to work with. The facility itself is incredibly clean, well kept, and I'm confident my things will be safe. On top of all of that, the price I recieved for a climate controlled unit simply cant be beat. I highly recommend this facility here in New Smyrna Beach!

Kelli Geller

I’ve been using this particular CubeSmart off & on for a few years and they’ve been great! I recently had the need for a different size unit and both Fernando & Tracy were extremely helpful in finding one very close and fast! They are both always very helpful and super friendly anytime I need anything. I’ll continue giving them my business for sure!

Tracee Rothstein

First of all, I initially called to get more information about pricing and availability before I made a trip over there. The agent on the phone was thorough, pleasant and professional. I was immediately sent an email with the lease agreement. It was easy to understand and execute. I couldn't believe it, but within minutes, I received a call from a gentleman at the facility thanking me for using their service and offering assistance with anything I might need help with. I went over there to check it out, and I received a tour by golf cart, hands on instructions on how to use everything, including the gate codes, lock and app. Not only is the rate competitive, but the customer service can't be beat. I'm extremely pleased!