Public Storage - Ocala - 4500 W Highway 40

Deepwoodsf150

July 8, 2025

My enclosed trailer has been hit and damaged in 2 different places. There is no one in office at any given time. Had difficulty with their automated customer service. They text you instead of calling you. Finally got a response that they would check into it. Got phone call from representative in Gainsville, I’m parked in Ocala. I was told to file a police report and report to my insurance. They said they are not responsible for damages and it’s their policy and in their contract. Now I have read similar Google reviews for this location. Will rent from U-Haul as soon as possible. Don’t do business with this place, they don’t provide any customer service at all. Went through a lot of frustration with their customer service automated system and then was told that it’s not their responsibility.

Angela Baker

A young lady named maria was so very helpful and very kind. If more businesses hired customer reps like her people would be more at ease in their times of transistion..Thank you Maria..

Alex Rodriguez lopez

October 8, 2025

This is the worse place to rent for storage, this people they would robbed e your money, I pay to move on one location which I never move or use and I cancel to move to a different location the one on hwy 40 I pay $114 and the only refund 21 total 29. 99 is not refundable is understanding but they never payme the rest my money, try another different place for storage, this is garbage, plus there is not one to help you in the office, is just self service and the customer service is bad they won’t help you.

Rob

Maria helped with getting me some info on prices over at this location for a family friend who’s moving down from NY in February. Very knowledgeable and informative. She really knows her stuff!! Thanks for the info!!

paul sailor

Looking for a secure parking space for my rig and John patiently guided me thru the process. He even helped me download the app which allows me to open the gate without getting out of my truck!