Public Storage - Orlando - 6040 Lakehurst Dr

N. Sofi Alafghani

Had the pleasure of meeting both the BIG A’s on the block. I had been searching online for hours and trying to call different locations and I kept getting sales pitch after sales pitch on the phone and became really frustrated because no one was responding accurately to my questions. I had specific needs that needed to be met pertaining to the size of truck that would be dropping off at the facility and no one on the phone helped. So I decided to just walk into different locations after I finally narrowed it down to two properties. Well, I walked in this location tired, frustrated, and not on my best behavior because of the interactions with the phone agents. Andrea greeted me and welcomed me and so did her boss even though she was with a customer which I really appreciated the recognition of my presence. After I was able to voice my requests, and the boss lady finished with her customer they literally searched up and down to try and accommodate me. No force, no sales pitch, just genuine sincerity in trying to help me and accommodate me. They searched other properties, they took me to walk to property and see the entrance, location, and exit of units they thought would fit my needs. Both ladies did an outstanding job while remaining professional and were able to engage me positively as I was really upset and frustrated when I walked in. I couldn’t have asked for a better experience. They even went an extra step further when they couldn’t match the online price and helpfully walked me through completing the reservation online and completing the process effortlessly to ensure I get the unit that best fit my needs. Greatly indebted to these ladies as they did everything to go above and beyond, maintaining their professionalism while working as a team efficiently and empathetically in helping me. 10 stars for these ladies not 5.

Ty Ingmire

Julian was amazing. Great customer service, very personable, and helped me get into the perfect unit for my application. This guy is going places. PS better make sure they compensate him appropriately or I'll hire him ...

Janis Metinoski

August 27, 2025

Extremely Frustrating Experience I am truly disappointed with how this location is managed. I arrived in the morning ready to rent a unit. The office was completely closed, no staff on site. I still went ahead and called to rent because I needed the storage, but I wanted to see the space before renting and that is exactly why the office should exist. After completing the rental over the phone, I was given a unit number that did not even exist. I walked around the property at least 15 times, with my 3-year-old child in the heat, searching for something that wasn’t there. It was exhausting, frustrating, and completely unacceptable. I called customer service at least six times, and nobody could give me a solution. The customer service team even gave me the direct number for the manager, but he also never answered. The only way I finally reached someone was by calling the sales extension, because for sales, they always pick up. Only then, after all this stress, was I scheduled to meet someone the next day. To be clear, all I wanted was for someone on site to help me find my unit so I could come back tomorrow with my things. I am a mother of two small children, and now I have to return just to locate my storage unit because there is no manager available to actually assist customers. To be fair, the last representative I spoke to was polite and respectful, but it does not change the fact that this entire process was a nightmare. There should be staff on site, managers who answer their phones, and customer service that actually helps. This was one of the most frustrating customer experiences I have ever had. I cannot recommend this location to anyone. If you value your time.

C. J. C

Julian was very helpful in reducing monthly rate, as well as monthly payments. Thank you. You are appreciated.

R

Yasil did a fantastic job and had the utmost professional customer service. Thank you!