Prime Storage - Stuart

I posted this review on the wrong store location (5051) when it should have been at this location of 6301 Federal HWY. So I had to make it right. Alex deserves to be recognized. Alex was very helpful on answering my questions about what size I really needed and helpful with his suggestions on how to pack the unit. It was nice to get helpful information on just an inquiry, I never felt pressured. When it's time to rent I'll be back. Thank you Alex for all your help

Go to any other storage unit you can find, prices on the website that are the deals, do not match if you go in person and book & nobody will price match it. I needed a large unit and one that was available was in a "climate controlled" building. I loaded my items in there and would come back at least every week with more items and to check things out. Note, this is all of my home and personal belongings while I was finding a home here. In the unit next to me, there began to have a mass puddle of water in front of their door and creeping into their door. I called multiple times because I went multiple days in a row to see that it was still there, the response I got was "we'll make a maintenance request" not one person ever came, not one person from the front desk came to look at it. In that same time period, I made a call saying that the air conditioning was not working and it was cooler outside than in, the response I got was "it doesn't work all the time." I started to unpack my unit this week and there was standing water on the ground, mold and more water leaking in. My mattress is destroyed, I have furniture, destroyed. I have boxes and bins with mold growing on the outside and inside. I went to the front office, they didn't even come to the unit to see the water and take photos or make notes. Their response was, darn that stinks well here's our email and you can send us what happened and we'll try to submit it to insurance.

Christina at Prime was pleasant, informative, quick to show me the unit. I was with Extraspace storage for three months and rate I was quoted jumped 86 $ for a 10x10 The online pricing is your given is promotional pricing , they never declared this to me. So I moved to Prime.