Public Storage - Oak Lawn - 4600 Southwest Hwy

Joseph Santmyer

If I’m being honest this place was one of the best storage I’ve really ever been to the manager Anna is the nicest person I’ve ever met she’s really experienced with her work and I’m always going to public storage in oak lawn when I need I can trust her with my money and my personal stuff and public storage has the best prices compared to the other competitors 1000/1000 best experiences ever

Suzy Mitchell

March 10, 2025

3/10/2025 update: My rent is now $439/month - close to 2x my original rent of $233/month since arranging storage in 2023. This morning, I took a ride to swap out winter/spring items. A window is broken out, the front entrance door is out of service AGAIN, with a note to use the back entrance. I make my to the back entrance, the "secured door" is wide open. Zero security. Zero climate control - it was 35° this morning. Office doors are locked, no one is on duty. "We'll treat your stuff like it's our stuff" - Public Storage apparently doesn't care about their stuff or anyone else's. Current & potential renters beware, your belongings are up for grabs. ****** Original 1/2/2024 review: I pay over $300/month for storage space at this location. Headed over to put luggage in my storage unit on Tues 1/2/2024 at 12:00pm on my lunch break. Repeatedly put my code in, the building's roller door went up a couple inches & fell back down. Threw my car into reverse, parked, walked up to the office door - office door is locked, office is empty, lights are off, no note with a return time. I called, left a voicemail, waited around in my car for 45min - no reply, no one returned to the office. Two other customers pulled up & attempted to access the building as well. I wasted my lunch hour on an errand I couldn't complete. Per Public Storage's website, this location supposedly has a property manager onsite... except there's no one onsite and I have no access to the building, my storage unit, and belongings. I don't know how Public Storage can call itself "the leading provider of storage units for personal, business and vehicle needs," and have no one onsite during business hours, no notice posted that the entrance door requires service/is broken, no signage up that an employee will be back at a specific time, and the office phone isn't forwarded to live agents for customers who need assistance in real time. I've been home for almost 3 hours - still no call back re: when I can expect access to my storage unit & belongings. Update: I've raised my rating from one star to three stars - the DM called me, discussed the faulty door, flex hours & that staff are in-office intermittently, that the door should be repaired within the next day or so, and offered a credit for the inconvenience.

Cory hudson

I open a new unit and the guy who help me was awesome , His name Ted , He was excellent provided knowledge and was very nice

George Calderon

My step daughter went back to school and we needed to store her extra stuff somewhere. This location looked clean and bright. Ended up bringing some of my Mom's stuff here also. Trustworthy storage. Mark was very helpful both times, one of the reasons we came back! Check em out, highly recommended.

Davion Demus

I want to take a moment to recognize Mark for his outstanding customer service. From the moment I walked in, he was professional, knowledgeable, and patient in answering all of my questions. He made the entire process smooth and stress-free, ensuring that I understood everything before moving forward and facility look good