Public Storage - Willowbrook - 7830 Kingery Hwy

Margaret Miranda

There is nothing as wonderful as when you encounter a place when your life is not going that easy and then you meet someone who puts a smile on your face, Alegis Is just that! His professionalism is phenomenal... he's courteous and kind. I recommend this place. The storage facility is clean and well-lit. Again I must praise this facility for its wonderful customer service and Jose who helped me when my door got stuck wonderful young man everyone at this site is so helpful and so courteous you can't just help but like this place. I I wish I could add his picture but I'm not quite sure how I'll have to figure it out thank you both of you wonderful young men. 5 🌟

Andi Williams

I had an excellent experience working with Al while renting my storage unit. I’m downsizing 20 years of my life into a storage unit. His professionalism, product knowledge, and patience made the entire process smooth and straightforward. He took the time to show me several options and ensured I found the right fit for my needs. Al’s attentive service and friendly attitude helped me find exactly what I needed. I truly felt comfortable giving him my business. Thank you, Al, for making this such an easy and pleasant experience. Highly recommend working with Al—he truly made the process easy and stress-free!

Elizabeth price

I went in today and Dee was so helpful i was almost caught off guard. She helped me so much and made suggestions for me that i didn’t know were options .. Her attitude was pleasant, joyful and helpful. Thanks Dee

Emily Mooney

About 18 months ago I moved from a 1-bedroom apartment in one state to a single bedroom in a shared house in a different state. I had never seen the storage unit facility before and never used a storage unit. I did not know how big a unit I needed either, and was struggling to figure out what would be right. I was able to talk to a real person when I called Public Storage pretty quickly, and they were able to help me figure out how large a unit I needed and to set everything up so it would be ready when I moved. I was dreading getting everything out of my U-haul and into my unit, but when I got there, there were flat carts available. No extra charge, and enough that my family and I could make several trips at once. It was incredibly easy when I got there as well, the lock and key were in my unit as I had been told they would be, all I had to do was load the unit and lock the door. I was able to access my unit whenever I needed to, and I never felt unsafe, even going alone. I had a code to enter and exit, and there was room for 2 vehicles to be side by side, even if one was a truck. The first time I accessed my unit after moving, I did not lock it completely correctly and I got a call that evening from an employee of Public Storage. I was very impressed to see how responsive they were, and that they check the facility regularly. There was one rent increase in the 18 months I was there, but it was less than $50 more, and I was informed of the change on the app, by email, and by letter. When I was able to move into a new apartment, setting up the move out date was extremely simple. I could do it on the app, and I did not have to provide much notice. I still got an email and a phone call from a person to make sure I knew to take my lock and make sure I was out by the date I had given. The requirements when moving out are also posted on the latch of each unit. Move out was pretty smooth and I get to keep my lock. All in all, it was a great experience. Thank you Public Storage. If I every need a unit again, I will definitely come back.

Tammy Steffek

Al was such a huge help at the Joliet location! He was on time, courteous and shared how to access the facility via the app. He also walked to the units with us to ensure that they were acceptable. Anytime you can work with someone who actually likes their job and puts customers first that is an associate that deserves recognition from Public Storage Leadership! Thanks so much Al for making our experience top notch.