Public Storage - Brownsburg - 1530 W Northfield Dr

George Sobek

Great facility, super clean, well maintained, and has high security. Darlene the location manager is the hidden gem there she has a great personality and a life saver. She made sure the signup was smooth; even though i had a tech. issue on my end, she walked me through it on the call till we fixed it. And when I checked the unit later n found an issue, she came to the site on her day off and solved it on the spot. True definition of above n beyond, wish I could give more than 5 star.

MMKruszynski

January 29, 2026

**Updating my review** As previously mentioned, the facility is clean with easy access and simple account management. I can now follow up that the site managers are active and attentive to concerns and followed up to my previous review personally. They were able to make adjustments to satisfy my concerns. My only caution is to be prepared for yearly rate hikes. However, I can't say if they are any worse than other storage places in the area because I haven't needed to change. Public Storage reacted and took care of me before I could even make a call. Very much appreciated.

Bruce Williams

October 8, 2025

If I could give a 0-start review I would... A non-profit that I'm associated with has rented a 10x15 unit at this location for YEARS. Our initial monthly rental cost has increased to 3x to 4x the initial cost with no explanation. Attempting to talk to anyone about this is a nearly futile. The automated phone system offers to connect you to the "location manager" which goes to a disconnected number. The only way to get a "real person" was to call and select the option to rent a new unit and then ask for customer service. When speaking with customer service they offered to decrease the rental rate for our 10x15 unit from $420/month to $340/month. I personally pay less than half that for a 10x15 unit in Zionsville. When I asked to talk with the "location manager", I was transferred to the 9th and Illinois Public Storage office in INDIANAPOLIS (at least 1/2 hour drive away). That person said they currently had 10x15 units IN THE SAME LOCATION for $120/month or so but could not decrease pricing on our specific unit any further (?). When I asked why the difference in pricing for equivalent units at the same location, the manager could only say that was what the system was telling her. After a short further conversation, she hung up on me. Stay FAR FAR away from this company as they put no value on the customer. You are a commodity that is apparently subjected to some kind of "market pricing" scheme where your unit price is set by some computer algorithm that evaluates your unit cost on a monthly basis. When the price becomes more than you're willing to pay, the company doesn't care and is happy to wave good-bye to you as you're going out the door.

Mark p

February 6, 2026

Been over a week and the keypad for the indoor facility is still offline. I've seen the door propped open which is both poor security and defeats the purpose of climate control. Today I have things to put in my unit and I cannot access it. Unacceptable. 5 days later. Still not working.

Lindsay Mueller

February 7, 2026

Terrible experience at this location - we were unable to ever get in touch with anyone regarding our move out for further instructions or questions on the day of move out. The phone number listed initially for the Brownsburg location was disconnected, then was a number for a different location. Husband went to the kiosk twice the day of the move out with questions and was given a number that again, lead him no where. Now being charged for the month + late fee despite vacating and scheduling the move out on the app because the lock was left but we couldn’t get in touch with anyone to figure out what to do with the lock. Was told we received a voicemail the day of our scheduled move out however I have no record of this in my voice mail box.