Extra Space Storage - 7608 - Hammond - 165th St

Moneek Newburn

This was the fastest service ever. The customer service was great. Thank you Crystal for being professional and courteous for this experience. Its refreshing to have people that enjoy what they do for once. So happy I called. Everything was done in 8 minutes. So easy and convenient.

Jacques Hall

Crystal was very executional and respective and was patient showing me each storage unit until I found the perfect one. I definitely will be renting a storage unit again with crystal!

Jennyfer Numberone

December 15, 2025

Extremely frustrated with my experience. First. They have a big sign that says "first month free", but when I asked why I didn't receive a free month, I was told it was only certain units. Next, they just raised my bill out of nowhere. An extra $20 a month for no reason. Also, I always pay my bill, IF I forgot and received a call or text, I would immediately pay. For some reason, this month they did not reach out. And after 6 days, ... 6!... they tagged on an additional **$20** late fee. They also locked my unit so I could not access it. I paid the bill, but there was NO ONE working to take the lock off.... No courtesy call, No heads up. I just find out that they locked the unit when I showed up to access my items and there was nothing I could do... I left a message with customer support and also left a voicemail with the location, but No return call.... It's obvious they don't care about their customers

Reese

March 7, 2026

DO NOT RENT HERE!!! The steal your stuff and lie about. I had my stuff here for 3 months while moving from Texas. I get back and my lock is cut off all my stuff is gone and I’ve been paying on this storage monthly. They say it must be a theft.. so someone else came in through your locked gate cut off my lock cleared out my unit and put another lock in the unit and a ready to rent tag on it? Said they would pull the cameras and still haven’t so I’ll be making a police report so they can pull the cameras. This place is a scam avoid it

Miguelina Madera

Came in right before closing time and was greeted by Joseph Bibbins, who was very kind and helpful. He helped me get the perfect unit to store my belongings. I recommend coming in and working with him. Very nice and great customer service.