StorSafe of Michigan City

Kari

September 25, 2025

If I could give 0 stars I would. A lot of my furniture was ruined, still haven't seen the full extent of damage done to my appliances, had to move into a new storage unit 2 days after going in the one here for the first time in a couple months. It was absolutely deplorable inside my unit. It was disgusting all the way through the complex to get to my unit. The smell of death, mouse urine and feces, human urine... God It was so disgusting. And trying to file a claim has been a month of he'll. Customer service is an entire joke. Unless you call from a different number from the one on your account, you'll never get an answer. The only times I'd get someone to answer was calling from a different number and act like I was wanting to get a unit there. 0 stars, don't bother. They'll raise your rent by $100 because of 'occupancy'. My rent went from 130 to 320 a month in a year.

Carolyn Eichelman

May 8, 2025

Avoid Storsafe in Michigan City, IN There are plenty of storage options in the area—don’t choose this one. The facility has serious issues with mice and trash. While they eventually cleaned up the garbage out front, the rodent problem inside continues. What’s worse, management is unresponsive—a supervisor wouldn’t even return my calls. This place used to be well-managed, but it's gone downhill fast.

Melissa Weiss

August 18, 2025

I would leave 0 stars if I could. This place is absolutely disgusting!! It's infested with mice, there's dead mice and droppings all over, garbage everywhere, gnats flying all over, and it reaks of urine. Also pretty sure people are living in there. Good luck finding a cart to move your belongings. The mice got in some of my boxes and ate through my belongings. Good Luck getting in contact with anyone from customer service! We currently have 2 units here and spent the last 2 days getting moved out of 1 of the units and will be working on the other. (Yes, it's this bad!) On top of all that, the prices are ridiculous. I definitely DO NOT recommend this place!!

Sky Blupink

January 3, 2025

It was my first experience and after this I'm not sure I will ever use a storage facility place again. First off there are absolutely no directions for anything and it's awful finding a unit . Also they have mice and they tore into my freezer and destroyed the electrical part and the freon part of the lines. The protection plan only covers up to 500.00 on a 1000.00 freezer . I was lucky they didn't destroy our tvs ! They also insist on a receipt for anything that gets damaged ...which is absolutely absurd even after you prove it's in your.posseion etc. They also have homeless people living in the units and in there cars . That itself makes me extremely uncomfortable. I did make a complaint but nothing was done about it. The place was filthy as well ! Two days after I closed out my unit they texted me and said I was late on my rent, they can't keep their records straight. I closed my account and sent the email confirmation back to them the same day . Not sure how management works but they suck. Also when you call about questions sometimes they lie about their answers because I asked for a copy of the protection plan addendum and the stupid lady lied and told me I couldn't have it . So unfortunately I had to call back and speak to another person. This company absolutely needs to get their crap together and do a better job !

Jeffrey

Great Experience. Once you learn that the best way to communicate is via text, and they have a user-friendly website, you will find it easy to work with StorSafe. In past years, I was accustomed to interfacing with a real person at a desk at other facilities, but their system is remote. Yes, they answer the phone, too. Very clean. Safe. Access is easy at all hours. Just don't be surprised when they increase the prices every few months.