StorageMart - NW 36th St

J W

February 26, 2026

Would give zero stars if that were an option. The manager is rarely on-site, does not return calls or messages in a timely manner, and repeatedly disregards documentation showing that customers already have their own insurance. Communication has been consistently unprofessional and, at times, outright rude. I have never experienced this level of poor customer service with a storage facility. Ongoing billing issues, lack of responsiveness, and a negative attitude make this an extremely frustrating place to do business. I would not recommend this location to anyone looking for reliable service or basic professionalism.

Adam

36th street Ankeny facility is clean and nice. Fairly priced so far. Mary the Manager is the nicest and most helpful person I've met. Thank you.

Dawn Dillivan

Very impressed with the storage Mart convenient to get into throughout the week and having climate control makes it so much better for your belongings. Mary was very helpful and it was always clean.

Sasiarpa Kidd

Marry is very nice and helpful at the office and she is helping us with our unit and update our account right away. Thank you so much Mary for your help!

Aurora Navarro Cancel

It stored my stuff so well. When ninjas came to take my $10 lamps, a robot was magically produced and fought off all the ninjas. Unit was decently sized, stored more than we thought it could. It's not every day you have to store the entire country of Belarus, but StorageMart is the place to go to store yourself an entire country. Temperature was good. The place smells amazing and nostalgic. Your stuff will be safe from ninjas and mold.