Public Storage - Louisville - 7650 Dixie Hwy

Rob Valdez

March 1, 2026

VERY frustrating to get in. We arrived Saturday evening at 8 PM after loading a 24' truck and driving 2 hours, only to find the gate code they gave us was no good. We finally get in on Sunday, and there is no lock in the unit like they promised. THIS store had no one working, but luckily there was a sign with a phone number and they picked up right away! A human! She told me to come to her store and she would give me a lock for free.

Blake

It was so nice to see someone in the office this morning when going to pay my mother's rent.

Roshea Duncan

January 9, 2026

My items were stolen from this location and the lock was never broken off. Made a police report and had insurance but they never gave me a dime for everything that was stolen and they wouldn't allow me to look at the footage

Raven Rodriguez

Yesterday Ashley was an amazing help both on the phone and in person! She showed a level of customer service and professionalism severely lacking in most storage facilities and even other businesses!! She was friendly and courteous and very helpful taking the time to explain things to my son who was renting a unit for the very first time! She was very patient and had a very upbeat attitude smiling the entire time!! Very impressed with her level of customer service she went above and beyond!!

Josh Marcell

April 30, 2025

I went april 28th to get my belongings out. My key didn't fit which was weird so staff drilled my lock out. Popped the door open all my stuff gone. 2 ,4 wheelers thousands in tools. Manager will not call me back after tons of attempts and emails.the lock they had to drill wasn't my lock it was replaced with the same exact cylinder lock they sale with the units that are very hard to find and specific for that public storage no wounder my key was lost it was used to get in my unit then discarded. Last year I dropped 1 of my 2 keys off to get my storage sprayed roaches everywhere. I called n called but the guy I gave my key too wouldn't answer to give my key back nor they can't find my key in the office now, also that giy doesnt work there nomore, hmmm. I was told they throw all extra keys away? Really?Simple they used my key to unlock it and replaced the lock with a lock they had in their office. Going on 3 days manager will still not speak to me. 100% inside job. On my way out another lady pulled up and I told her what had happened. She was there to get her belongings because hers was emptied out also. Your stuff is not safe there. If it's there get it out now or go check on your belongings. It's a gut wrenching feeling to see all your valuables missing from a locked storage unit with cameras. But hey their cameras don't go back over 3 months so your screwed on that too. Several times I went up and the coded gate has been wide open. Nobody is ever there nor do they ever answer the phone. Joke of a place and manager that's supposedly sick. I'm sorry but if you own a business and over 8,000 of a customers belongings were stolen I'd call at least. 3 days now still nothing from manager or gm. Thought my stuff was safe. Guess not!! DO NOT TRUST THESE PEOPLE..