Extra Space Storage - 3715 - Baltimore - O'Donnell St

ezekiel gentle

I’ve been with this company for years but today my experience went above and beyond. This location has something no other has, Joann. She helped us out and did so with class, grace and something that’s become completely rare in today’s climate, exceptional customer service. She deserves whatever the maximum compensation increase is and recognition for running a business so well. Thank you Joann!

Mikala Nuccio

Anyone who values good customer service knows how hard it is to come by in Baltimore City, but look no further—Joann at ExtraSpace knows how it’s done. She was transparent, personable, thoughtful, and deeply caring. She remembers her customers and takes care to personalize each experience. We got to chatting about Italian cookies and all of the sudden she jumped up and grabbed a bag of her own homemade cookies to offer my boyfriend and I one. It was such a kind gesture that immediately created a sense of comfort and trust—Joann makes a simple storage rental upgrade feel like a visit with family. We need more Joanns!!

Richard Shank

I had a great experience working with the team, especially Joanne. She helped me figure out how best to handle my needs for a start up business to store some product and a commercial vehicle. We were able to connect with other Extra Space Storage in the area and find the best fit, so a real team player to ensure I walked away with a great value. Thank you!

Karolina

Joanne was so helpful, friendly and informative - she helped us select the best unit for our needs and made sure we got the best deal. She answered all of our questions! It’s rare to have this kind of experience in customer care- and I can’t say enough how happy we are. Will highly recommend this location specifically because of how much easier it was with Joanne’s help. Thank you again!

Tara

I started renting here in March and have been assisted by Joann several times. She is always very pleasant and helpful whenever I have questions. I recently upgraded to a larger unit. She made the process super easy and fully answered all of my questions about the transfer.