Prime Storage - Baltimore - 3500 Wilkens Ave

Let’s Review

November 11, 2025

Well. Let’s start with the first month free promotion. Fees equal the exact first month’s rent. My unit has a blown lightbulb upon first entry. I was told if I bring a bulb, like I own the property, that they would put it in. I was given a 9 digit gate code, told that it was too long and they would assign me a shorty one. Guess what? Weeks later I checked my account no update however someone else’s name and contact information came up in my account. Oh a few days after getting the unit, I received a past due notification. Well now, my gate code was finally updated….. it’s 10 digits. You can’t make this up. They advertise 24 hour access. Now i’m told it’s for business accounts and an additional $30. Oh and the doors to the units have no locks. Super secure

Tshona Johnson

I love this process! Chelsea was able to find us a very good deal. Having missed the promotion, she found us a better space for cheaper price with first month free. Coming from a storage paying over $300 to paying under $100 is a hell of a deal! So happy right now thank you!

Eugene Douglas

I originally set up a unit at the 3220 Wilkens Ave address which was the wrong address. I went into the 3500 Wilkens Ave location and Spoke with John. He walked me thru setting up a unit at the same location that I wanted to be at. The switch was a smooth process. Thanks again to Jonh for your help.

janay wilkes

Jonathan was amazingly. His professionalism was great and helpful. The people on the phone couldn't help us and gave miss communication.

sweet latina

I called in as my billing was incorrect. Much higher than promised. Jonathan was the rep on site and not only did he correct the billing he corrected what should have been the promotional rate and got a reduction on my late fee. To add he also corrected the billing in my portal and called me back as promised. Finally, The unit is spacious. The entry system is easy . Thanks to Jonathan’s the rates and easy accessible space I will always choose this company for storage always!! Thank you jonathan!! 10/10!!!! Servicw