Public Storage - Frederick - 396 Prospect Blvd

P Williams

I received a call from Zack, the manager at the Prospect Boulevard location, less than 30-minutes after submitting a hold for a storage unit. I was pleasantly surprised by how quickly he reached out. Zack was courteous, answered all my questions, and helped me schedule an appointment to view the space. The next morning, I received a confirmation call from Jennifer ("Jenn"), who was equally professional and friendly. She verified my appointment time and provided additional information about the facility. Both Zack and Jenn were extremely courteous, knowledgeable, and helpful throughout the entire process. Their excellent customer service made the experience smooth and stress-free.

Angel Rutsch

Jenn made everything so easy and efficient! Rental was quick! And so the necessary things I needed was right in the shop. Great experience!

Malkia Duncan

Had an absolutely Amazing customer experience with Jen today on the telephone. Jen was pleasant, sweet, kind, and understanding. She took time to review my account and explained why my bill increased. She also explained a letter was sent advising increases could happen. After explaining I lost my job she submitted a request to have my rate adjusted back to what it was before the recent rate increase. So thankful for Jen as she provided Excellent customer service. Thanks so much Jen for genuinely caring about me and addressing my billing concerns so quickly! You exemplify top notch CUSTOMER SERVICE! Thanks so much!

Suhey Dominguez

Amazing customer service. I was on a budget and Ms. Jenn was able to find something I am able to afford and is comfortable paying every month. Really recommend Public Storage for caring!

Pat Wheeler

Zak was super helpful and was able to help finding the right storage unit for our needs, with the rental process, loading the app, and give us an overview of the building and our storage location. Great customer service! The facility is very clean and easy to get in and out of.