Extra Space Storage - 7917 - White Marsh - Philadelphia Rd

Dotun Adeyinka

Love this place and the space is Huuuuuge; both inside and outside. The management is also friendly so is the payment. I love it! 👍

Deborah Wheeler

Mrs Carla is always helpful. Gives exemplary customer service. And she is a one man show running everything like a 1 AM paper. Hanger opening new account. Talking to people helping them in and out of the building. Checking to see how she can assist! So thankful for good old fashioned customer service she is a Gem! Thank you for a GREAT EMPLOYEE!!

Richard Shank

I had a great experience working with the team, especially Carla, who coordinated with another site to ensure I had the perfect setup for my startup business. I met Carla when I set up at the site and she walked me through the facility and all that was on offer. A real team player to ensure I walked away with a great value. Thank you!

Napoleon McLain

This is a really nice and clean facility. Karla, the office manager is great to work with! she was nice and knew her stuff. I see why she is there. Great person to conduct business with. Thanks Karla!

Kia R.

January 26, 2026

My first experience with Extra Storage (White Marsh, MD) has been extremely unsatisfactory. I initially obtained my storage unit over the phone, during which I was provided instructions on how and when to retrieve the unit key. Some of the information given was inaccurate; however, at the time, it did not seem significant enough to raise a concern. Approximately two months after leasing the unit, my rental fee was increased by $50 without any prior notification. When I contacted the facility to inquire about the increase, I was informed that a notice had been mailed to an address where I no longer reside. Despite explaining this, the site manager, Carla, stated that there was nothing she could do to accommodate me. It is important to note that this increase was not the result of late or missed payments, as my account was in good standing and all payments had been made on time. Seeking clarity, I researched customer reviews for this location and found instances where other customers who experienced rent increases were offered accommodations, such as transferring to a smaller unit at a reduced rate. Unfortunately, no such options were extended to me. Four months later, I received an additional rent increase of $30. This resulted in two rent increases within a six-month period. Once again, I was informed that nothing could be done to remove or reduce the increase, nor were any accommodations offered. In addition to the issues outlined above, I experienced a concerning incident while on the property. While I was inside my storage unit working on my computer with the unit door partially open, an individual walked by and attempted to open my unit door further without speaking to me or identifying themselves. I later learned that this individual was a facility employee. At no point was there any verbal communication, explanation, or professional acknowledgment of my presence, which made the situation uncomfortable and inappropriate. Following this incident, I sent a detailed email to the corporate office describing what occurred and offering feedback on how the situation could have been handled more professionally. I never received a response from corporate regarding this matter. Instead, I later received a phone call from the team lead at the location. During this call, the individual was visibly frustrated, hostile in tone, and unprofessional. No accountability was taken for the employee’s actions, nor was any attempt made to address my concerns constructively. This response further escalated the situation and reinforced my concerns regarding the lack of professionalism and customer care at this facility. Overall, repeated rent increases in a short timeframe, and refusal to provide reasonable accommodations have made this experience extremely disappointing and have raised concerns regarding fairness and transparency. BE AWARE!