Extra Space Storage - 1098 - Jamaica Plain - Washington St

AshliT

So far my initial experience has been positive. Just reserved a unit and talked with the manager at the Washington Street location in Boston. He was very friendly, helpful and knowledgeable. I’m hopeful that my remaining experiences (move in, access and monthly payment processing) go as smoothly.

Jessika Acharya

Paula and Ino were great help with helping me find my unit and establishing how to get in and out. They were very patient, knowledgeable and solved my problem!

Antonio Venus Reeves

Anthony was very helpful, very good customer service. He took the time to explain pricing both on line and at the site. I was able to the see the units to make a decision on the size I needed. Thank you Anthony for all your help

Taylor Jolly

November 16, 2025

If you’re looking for a short storage unit stint, this place is great. Clean, easy to access, etc. however, if you want a longer term storage solution DO NOT rely on Extra Space Storage, they continuously up the rent, despite still advertising the original rate online. In less than a year and a half our rate has gone up from $89 to $212, while still advertising our original rate for the unit online. They are not incentivized at all to keep long term storage tenets, but instead encourage a ridiculous turn over rate.

LaKeesha Sanders

The store manager Ino has amazing customer service. He's patient and very helpful.