Extra Space Storage - 0736 - Waltham - 190 Willow St

J Chilin

Extra space was great!!! Fast, easy, clean, and staff is awesome! The manager Paul IS THE MAN! We need more people like this man in the world! Thank you again Paul and extra space for the year experience I had with the unit. I would definitely recommend and will use in the future in needed again. Cheers

Junna

I have been using this location for 3 years now ,and the experience has always been excellent. the staff provides excellent service - friendly , professional, and always ready to help , especially the manager -Paul . I feel confident keeping my belongings here and highly recommend this location to anyone looking for reliable storage

Diogo Amorim

I’ve worked with Extra Space many times before for my customers, they are always great. This Waltham facility is amazing! Paul and Dimitri are extremely friendly and helpful, always there to help. They helped us finding the best parking spot for our truck with a 40ft container. Very happy with them.

Caregiver Susan

I had a storage unit at Extra Space Storage on Willow Street for more than five years, and I've had other storage units elsewhere prior to this experience. (I finally emptied out my unit in Feb 2025.) Paul, the manager, was by far the best person I have ever worked with in terms of storage. He was always willing to help, always did help, and helped me in more ways than I can count. He is caring, patience, and always a professional. I highly recommend him and this facility, which was always clean, safe and well run by Paul and his staff.

Jennifer Buzzotta

When I called Paul, to confirm my storage unit, I quickly realized that [I] had booked the wrong size and that our move would not fit. We had already been moving for five hours and the office was closing but Paul stayed at his desk until we arrived and took the most incredible care of us. He found us the correct unit size and got us all set up in under 15 minutes. (I definitely recommend calling, on your way, to confirm that everything is in place… especially if you are paying movers by the hour!) This was the most phenomenal experience that it ever could have been.