Public Storage - Troy - 1404 E Big Beaver Road

Jeff Hendrie

March 10, 2026

Sadly cannot give 0 stars. I have been renting with Public Storage for about 7 years now, and for the past two years have had to nearly beg and fight with them to not only charge reasonable prices, but have also had to fight with them over late fees and liens being accrued as well as my locks being cut and replaced with auction-lockouts on my units even though rent has already been paid in full. Recently they have been charging me $337 for my storage locker (which I started renting at $182), and most recently have contacted them to get a RENT reduction (Not SPACE Reduction) because they were planning on RAISING my rent to nearly $440/mo; the result of that contact? I finally got a rent reduction! My $337 rent is now "reduced" to $353! But wait, that's not how math works! $353 is HIGHER than $337, and $353 is the lowest they claim they can go! Not to mention, there is no manager on site, so all calls are directed to an answering machine that doesn't get attended to until a manager from another site comes in, I commonly find that the gate that 'requires a code' is left open despite there being no cameras and no manager or guard on-site. If you're going to rent, MAKE ABSOLUTELY SURE that they put in a non-negotiable, non-changeable PRICE CEILING, and then READ THE ENTIRE CONTRACT to make sure they did it! This company WILL charge you extortion-level rent and say it's "a great price" or "perfectly reasonable", and WILL NOT WORK WITH YOU. They were fine (they were great, even!) for the first 5 years; now they are intolerable and I am looking for a new storage facility; presuming I can find a way to afford to move my things out of their terrible facility, with the prices they're charging (and that only keep going UP, and NEVER GO DOWN unless you ask and they're feeling especially generous). To be clear: Take what I say with a grain of salt, but this is my experience with Public Storage; and it has left a taste in my mouth that 'bitter' can't begin to describe. I am done, and I am fed up.

Mike Denby

Teri was the most helpful and courteous individual who helped me with every step of the process. I very much appreciated her showing me how to access all aspects of my storage unit. I would highly recommend this business and Teri to all new perspective customers.

Kelly Dunn

February 3, 2026

If I could give zero stars I would. I reserved a unit in December, went to the unit same day and the experience was awful. The unit had stains and/or water damage so I did not move into the unit. The front office was closed despite being normal business hours as the employee decided not to show up. I was able to contact customer service and was unable to get a suitable unit. I cancelled the unit same day, there was no moving in to the unit. I was told I would be refunded except for the admin fee, but was only given a refund for the lock. I waited for the unit charge to be refunded on my credit card but it wasn’t, therefore disputed the charge with my credit card and it was reversed. 3 weeks later I get a call that my account still shows a balance and that I might be sent to collections over this, but they’ll “make a note of you never moving into the unit” and see what happens. This is not how a company should do business. Not to mention it was bizarrely crowded the day I was trying to move in and there were not enough moving carts. I would never ever use any public storage facility again. Update: the manager for the facility did reach out to me and correct the situation, which I appreciate.

Dan Seraphinoff

March 1, 2026

I was trapped in the back area after being able to enter the back area but not enter the facility or exit the facility. I called the after hours number and corporate number but nobody responded. We called the police department to notify them of the issue and fortunately another customer was able to let us out by hopping the fence and punching in his number to open the main gate.

Maureen Lobdell

Teri was amazing!! Made the entire reservation process friendly efficient and covered all my questions and needs. . So wonderful to be able to walk in and have expert customer care. Thank you Teri!