Public Storage - Chesterfield - 17481 North Outer 40 Rd

Kent Womack

February 18, 2026

To start with, the facility is kept clean, which is nice. However, my main problem with the facility is the fact that the overhead entry door has been out of order for the better part of seven months. It was out in July when I had a large moving truck go there to pick up a load from storage. I have been there several times since (the most recent today) and the door is still inoperative. Everytime I have asked about it, I get the same answer, which is an emergency work order has been put in. It doesn't take seven months to fix the door. It is dangerous for large trucks to go to the back door and have to back in, especially when other vehicles are in there. We paid for access to both doors, and that is what we should get. Otherwise, you need to start refunding money. I don't know who is really in charge, but that person needs to man up and do the responsible thing and get the damn door fixed. I would love to have direct contact with whoever is the "head honcho", so I can find out the real reason why this matter has not been resolved. Please explain why. Personally, I truly believe that the company (or it's representative) just plain does not want to spend the money, and is trying to get away with it for as long as possible. If that's not the case, I'm sure I, as well as others, would be interested in hearing an answer as to, "Why?".

Kristin Shelton

Diane provided such great customer service. She was able to help me select the right size unit for what I needed when the original size I selected on my own turned out to be too small. She made the switching process easy and painless. Highly recommend this location.

Beth Davis

January 28, 2026

The facilities are clean. That's about where the positive interactions end. The carts are often difficult if not impossible to find, and when you have a third floor rental unit, it's extremely inconvenient. Also, I was there once and someone was having an entire personal sale out of their unit (this was not an auction... this was a woman who set up a Facebook sale I found out and then was opening the gates for people to come in). She asked my name and seemed to block entry. When she realized I had a unit there and not there to buy something, she "let me pass." How that is allowed to happen I will never know. The biggest issue I have is the scam of their forced insurance. I have an insurance policy already that MORE than covers what theirs does. There was no way to say no to it when I signed up, it said you could cancel at any time. I also signed up completely online as I've been going through surgery and treatment for breast cancer. When I realized why I was being charged such a huge amount every month (they charge almost $20/mo for insurance) I told them I wanted to cancel the insurance as I never needed it in the first place. The girl I spoke to on the phone said that I would have to come in to physically sign that I don't want it. I explained to her that I was physically unable to get there to sign papers. She told me in essence "too bad" and that there was NO way whatsoever to cancel it without coming in. Not on the app, not over the phone, not on a docusign... And if that is the actual case, that is absolutely insane. We can sell and title whole cars to someone who lives out of state completely via phone/email/docusign. And if we need a "wet signature" we can overnight documents to them to send back. But yet I can't cancel a forced monthly fee that I don't need? That sounds like a terrible business practice and like something that is only used to get more money out of people. So my advice here is do not rent from them. I have rented at other facilities that do not force insurance (they may require proof of insurance but I have that all day). And the girl I spoke to on the phone was reason enough to never rent there again. Do better, Public Storage. Your insurance is a total scam.

Dewey

I hoping to rent two spaces next to each other and was unsure the best way to go about it. Diane was extremely helpful and walked me through the entire process. She was able to check that the units were available and helped walk me through signing up for both units. I'm hoping that my experience with Diane is an indicator of the rest of my Public Storage experience.

Chyn Chyn

Very thankful I was welcomed with smiles, and great customer service. The young lady Shae went above and beyond to assist me. She really turned a bad day around for me. With service like she provided ,will gain business from me any day. The place was very clean,and welcoming. I did recommend this location to family and friends. 10/10 I recommend!!!!!!