Public Storage - Elkhorn - 18910 Bedford Ave

Patrick W

We were in a pinch on a Sunday afternoon, struggling with an online rental, when Ron called us personally to help. He invited us down to the Cumberland Dr. location in Elkhorn and fixed all our errors instantly. Ron is professional, knowledgeable, and truly cares about his customers. He’s the kind of person who should be training the entire management team! Highly recommend this location.

Kyle Schulze

August 29, 2025

The on-site staff at this location are phenomenal -- truly helpful, professional, and kind. They are the only reason I have stayed as long as I have. Joshua specifically has earned Public Storage their single star. If I could review him personally it would be 100 stars. Unfortunately, the problems start well above them and have gone unresolved for far too long. Despite repeated assurances, I have yet to hear from the regional manager regarding months of ongoing billing issues. I am paying a premium for climate-controlled units, but the climate control does not work -- creating serious concerns for the items I store. The app that is supposed to control gate access does not work and is not even connected to all the gates. Parking enforcement is non-existent, with people frequently blocking others in. There are no garbage cans onsite, so tenants leave trash scattered around the property without a place to throw it away. The design and layout of the facility is the best in Omaha, but it is being mismanaged and allowed to fall into disrepair. Worse, instead of rewarding long-term customers, rates are constantly raised above the prices offered to new tenants. I currently paying close to $1,000/month -- significantly more than when I started. Their increases have now made it a better value for me to rent a commercial building then to continue to rent storage units from Public Storage. I was asked to leave a review as part of my check out, and I am happy to -- but that request should come with a willingness to address these very real concerns. Until upper management becomes responsive and accountable, I cannot recommend Public Storage to anyone looking for reliable, professionally managed storage in Omaha.

David C

The online experience was frustrating to say the least. Signing up for the units and getting the reservation was not particularly intuitive. I'm leaving this five-star review for Ron at the actual storage center. We brought our accumulation of roadblocks from the website and met with him at the facility and he was unbelievably easy to deal with, friendly, and professional. He had us in a locker in 5 minutes. I've always said it's the people that make the business, and Ron is your shining star on the ground at this facility.

Madison Schueth

August 5, 2025

Since day 1 this place was a nightmare. I ended up going with them because they were a block away from the place I was moving-but I will never use them again. First-I called and set up an appointment to view two different sized spaces to see what would fit best. After I made this appointment-I received 4 phone calls trying to get me to set up an appointment. After telling all of them I had one set I got off work early to make it to my appointment only to find nobody was there. When I called the corporate office I was told only people who have units can set appointments despite what I was told. You can imagine the utter frustration of this-considering a total of 5 people confirmed my appointment. I was told it was meant to be seamless and to eliminate the need to wait for a person-well that really failed-considering the next day I went to get my key (it was in the unit with the lock) only to find the key was not the right one for the lock. Thank god there were people in the office-one very helpful gentleman who looked at the lock and key and noticed they were wrong-and a woman who very rudely said “I guess I’ll show her how it works.” Again thankfully he had tried it and told her “no these don’t go together.” I just moved out-and conveniently, they upped my monthly rate the same month I moved out. No email-a supposed letter was sent out-despite requesting everything be digital. Another issue-employees hate this too-to exit the storage facility you have to get out of your car as the keypad is on the wrong side. It’s the basics of a storage unit and they couldn’t even get that right. I have never had something that should be so simple, be so terrible. At least now I know to use someone else going forward.

Tim Fleshman

My wife and I recently rented 2 units at public storage. Josh, is awesome! He was so helpful, answered every question, and if he didnt have the answer he made the effort to find one! If your looking for a great indoor storage facility, this is it. Speak to Josh as well, he will go above and beyond for you! Very happy with the facility