Extra Space Storage - 3823 - Albany - Broadway

B H

I had such a positive experience here! The front desk staff was incredibly helpful—I wasn’t sure what size unit I needed, and he took the time to walk me through three different options. He was knowledgeable, patient, and really considerate of my situation, which made the whole process so much easier. It was such a relief to feel supported. Thank you!

Jennie Smythe

January 2, 2026

I am a current renter of one of these units. When I moved my stuff in in 2024 I signed a contract for 136-140 payed the extra fees and had the low price of 182 for three months. After that it was hiked up to 237. I called and complained about the hike and was told it would be lowered. The reasoning they gave was sometimes other companies take over and price increases and I’ll have to call every few months to get it lowered. Couple months later now 2025 it was never lowered and it’s now at 263. I called today to complain that no where does it say that this type of steep increases would be made. The reasoning provided was oh prices Fluctuate when you’re on the first floor. No my price has only gone up and up. And without an email, call or text or mail to state it’d be increasing. I will also note that this place had a nice problem within a few months I found mouse droppings on my items and know upon moving out I will have to deep clean my furniture. I would not recommend this company due to how it runs its business. I also notice prices seem to increase when the weather is cold my guess bc they know it’ll be difficult to move your stuff in the winter time.

Barrington Grant

The site is always clean and easy to access. The prices are great. Another plus is the staff, they are always friendly and ready to help. I've had a few encounters with the staff member Shazam and he is always courteous and knowledgeable. 10/10 recommend!

Ebony H

Shazam was sooo kind and helpful. They definitely need more people like him working there. His customer service is 5 stars!!!! However, the units / facility itself is 1 star. No equipment to move your items, no bathrooms, no access to a trash bin, no outlets, nothing but the 3 walls and a door to your unit. Extra Space Storage took over Life space Storage and all they did was raise the prices, change the colors, remove the hand sanitizer dispensers and let the place go even further.

Jakima Bryant

Shazam was very polite and patient. He even accommodated me when I express concern that the space may not be large enough. He showed me the space so that I was reassured that it was more than enough space for my things. I appreciate it. I will continue to use Extra space storage and recommend the business to my friends and family.