Prime Storage - Latham New Loudon Rd

DM M

March 12, 2026

Where to begin? The onsite staff are helpful and professional; however The main security gate doesn't close so your main security feature is not there, and hasn’t been for 4 or more months, there is a huge landfill/dump across the road that is putting out methane gas 24/7 that gets into your unit, they raise the price arbitrarily every few months. I was there 5 months starting at $50.00 per month, then $85.00 after a couple of months, now $125.00. Ridiculous price, so I gave my proper notice and moved out. Meanwhile they had auto debited my new payment and tell me”we don't give refunds”. So essentially stealing your money. Evidently these practices are the norm with this company from what I see on social media and from speaking to other people. I strongly advise not dealing with this company.. To Prime Storage; You say I should call to speak with someone to clear up the problem. I have called several times and was told my complaint was kicked up to management for review, and that someone would call me back. Predictably no one has done so. Why don’t you act like a legitimate business and refund the money you took from my account automatically even though I gave proper notice as required. So you took a months payment when I had already informed you I was leaving, and you are keeping the money that you aren’t entitled to. Next stop NY Attorney General’s office department of consumer affairs.

Michael Cusack

Quick and efficient leasing process. Unit was in excellent condition and on site staff was friendly and helpful. Pretty straight forward transaction, would definitely recommend.

Courtnay Mitchell

Wonderful service from Ashley as usual. Shes always happy to help with anything.

Lori Alexander

SHOUT OUT to Mary!!! From the Prime Storage Customer Service Center... I appreciate your PATIENCE, your PROFESSIONALISM, and your knowledge of your company's policies and procedures! Thank you, Mary, we need more people like you in this field - YOU ROCK IT!

AdkLuv

Great place to store extra stuff. Ashley's a gem 🌞