Prime Storage - Glens Falls

Joe McMahon

Absolutely fantastic experience with Prime storage! From start to finish, everything exceeded my expectations. The staff was incredibly friendly and professional, making the check-in process seamless. The facility itself was spotless, well-lit, and secure, giving me complete peace of mind knowing my belongings were in good hands. I also appreciated how easy it was to reserve a unit online, and the variety of options available—whether you need something small or large, they have it all. The rates were very reasonable for the level of service and security they provide. Another highlight was the convenience—access to the units is super easy with well-maintained elevators and carts available to help you move your stuff in. Plus, I loved how well the entire facility was monitored with security cameras. It’s clear they take security seriously, which is a huge plus. If you're looking for a reliable, affordable, and customer-focused self-storage company, I highly recommend Prine Storage . They made the entire process simple, and I’ll definitely be back if I ever need storage again. A+ experience all around!

Lex

I have a wonderful experience with Prime Storage on Dix Avenue in Queensbury / Hudson falls. May was not only helpful she went above & beyond to make my experience the best I personally have ever had in my life with customer service. ❤️ I felt like she genuinely cared about my situation. I would 10/10 Recommend for anyone looking for a storage unit in the area .

Destiny Negron

November 26, 2025

I wish I could leave a good review but this experience renting a storage unit has been terrible. Not only was the staff short with me every time I called concerning the massive upcharge but have not recieved to date any explaination of why the charges were increased . There were promises of price adjustments but to no end. Not to mention that I had added my wife on the contact list and she was not added. So in closing this review is written in the regret of choosing prime storage. So plz consumer if you or anyone you know needs a storage unit to rent DO NOT I mean DO NOT CHOOSE PRIME STORAGE . But if you want to loose money on a monthly basis by all means choose prime storage!

Steven Ball

Absolute pleasure to do business with!. Auto pay was very easy to set up and if you call, you will speak with a human .They’ll also let you know if you forgot to lock your unit as they check all units nightly. Professional outfit!!! Highly recommended!!!

Carla Pellettiere

September 26, 2025

This company has terrible customer service, with no staff or office to assist. I sent them an email informing them before the end of the month that the storage unit was going to be vacated without receiving any response with the steps to follow. Then, $139 corresponding to the following month was deducted from my bank account, which was already empty. We then called the company, which also has no one who can offer good service, telling me that they were not going to return my money. Now, I receive another email informing me that they will withdraw money from my account again. For new people who require this service, please go somewhere else and inform yourself before believing them.