Extra Space Storage - 3393 - Syracuse - Ainsley Drive

Area was clean and easy access and everyone was nice as well as helpful so I had no problems with anything. The gentleman i talked to over the phone was very nice with application process. The lady i talked to over the phone was very kind and helpful with access to storage unit, keys/lock etc.

The unit was clean and ready to move in on time. The online process is great and the young man who called to confirm my reservation was knowledgeable and helpful.

We have rented twice at this facility and both times the staff has gone above and beyond. First time they noticed right away on one of their security cameras that we hadn't locked the rolling door on our outside unit correctly. So glad they caught that or we could have ended up coming back to an empty storage locker. The second time my son was renting by himself and was having some problems with access which they resolved immediately remotely but then, without asking and despite that it was 10 minutes after the office had closed, they went down to make sure everything was okay with him. Just can't say enough about the customer service here!