Storage King USA - 021 - Apex, NC - E. Williams St

Judy Spells

Need storage for a short time, Storage King is Midway to where I can get to from my new location. The young lady that is at Storage King in Apex North Carolina was phenomenal. She helped me with my paperwork, informed me with all the details that I needed to know, walked me through to my storage unit location, as well as help to make sure my code entered in the keypad was alright. She made me feel very comfortable and okay with renting from storage King, she went over a beyond her call of duty working for Storage King USA. Those kind of people are hard to find on a job. when they give their all but the owners don't give their all for them. You should be very grateful for her dedication to her job, she made my experience at your business a great one.

Monica Neusen

Regina is amazing. She was very helpful on the phone and also when I came in. She came to my unit and told me everything about it. Process are great too.

Donna Milliner

Very efficient system. Well satisfied. Regina in Apex was cheerful and helpful at the desk/gate. She made ne feel very aporeciated.

Thomas Higgs

We needed a storage unit quickly and Regina was very helpful. She worked to accommodate our needs The facility is always clean. We will be sure to use again if the need arises

Kelsey Blackwell

July 31, 2023

Renting a unit here has been an absolute nightmare. 1) I had an online reservation done and when I arrived to move my items into my unit. The gate code didn’t work, no one was in the office despite the hours that were posted there. I called and called and no one picked up. I had taken time off of work to move my items in and had to go back home with a car load full of stuff. Once i got ahold of someone from corporate, they fixed the gate code and I was able to enter. Then of course, my unit had a yellow lock on it so again couldn’t move my items in. 2) I was moved from unit 259 to 217. NO ONE clarified that there was a huge price difference. One unit was in the 70s and the other over $120. I wasn’t made aware of this until I called asking why they were trying to charge me more than what my online reservation stated. Just trying to get a hold of someone was ridiculous. Apparently, the manager was out and other managers ended up starting to cover for her. I also never got a copy of my lease despite the email saying that I would get one and I just had to provide my drivers license when moving in. How could I do that with no one in the office? Then they tell me that after 3 months my price will increase and it is based on the higher price for the unit THE OFFICE MOVED ME INTO WITHOUT TELLING ME IT COST SO MUCH MORE! Still working with the office on this…. 3) I return from out of the country and I discover MOLD ON MY STUFF. I already have over $500 worth of damages and now will have to take time off of work to travel back to this unit (I live 3 hours away) and pay for travel expenses to go through every single box I had carefully packed in the unit. Best part is that the insurance coverage they offer only covers up to $500 in mold/mildew damage. A brand new car seat, a roomba and furniture all clearly have mold growing on them. How is $500 going to cover that? I have lost so many items due to this facilities negligence with ensuring they have a properly working facility. They clearly have moisture intrusion issues and water leaks. I am absolutely furious with this storage unit and how the handle everything. Do not move your stuff into here.