Go Store It - Castle Hayne - 5411 Castle Hayne Road

Rafa Flores

October 8, 2025

11/14/3023 I want to share my experience so that no one else goes through what I did. Honestly, I do not recommend Go Store. They advertise themselves as a safe place, but that is completely false. I was robbed of more than $60,000 worth of property inside their establishment, located at 5411 Castle Hayne Rd, Castle Hayne, NC 28429. They stole my work trailer with all my tools, and also a brand-new pressure washer trailer — the engine had barely 5 hours of use. This was not just equipment; it was my livelihood, everything I use to work and provide for my family. What makes it worse is how the staff responded. Instead of helping me, reviewing their cameras, or showing any kind of responsibility, they only said a simple “sorry.” No real help, no follow-up, no action — just complete indifference. I feel devastated and disappointed because we trust places like this, thinking our belongings are safe, but clearly, they are not. Do not leave anything valuable at Go Store. Their so-called “secure facility” is not secure at all. I’m sharing this to warn others and to hopefully prevent anyone else from experiencing a loss like mine. I truly hope the authorities take action and the business takes responsibility for what happens inside their property.

Katrina Best

I went to the castle hayne office to see about renting a unit and jose pulled up while I was trying to get someone on the phone to come out, and he was very friendly and very helpful. He helped get me into a good unit and at a reasonable price. He had a great personality also. Thank u Jose at Gostore it in castle hayne !!!

Gene Galindo

February 14, 2026

Nice and secure facility however customer service sucks. Never an attendant working when you need them and they will raise the rent on you what seems like every 2 months. Started out paying $140 and moved out when they tried to raise it you $298. They make you pay them for their insurance they sell for your unit. This place is sketchy.

Ashley James

Very simple and easy to rent online took maybe five minutes and pretty cheap. Next day I went there and my gate code let me right in and I was able to call and informed to cut tie off and everything was just as said!!! Love this place so far

Joanna Thurlow

October 8, 2025

After 3 months, my rent doubled. Fine, I paid. I completed the move out form yesterday. I had physical moved out in September but forgot to complete the form prior to yesterday. In order to complete the form, I had to pay for the month of October plus a late fee. Fine; I paid. I called today to inquire about getting a pro-rated refund minus the late fee. I don’t expect to get a full refund. I was told my payment yesterday was for the month of September, and to refer back to my lease. I have my lease, I kept it; it clearly states “in advance”, meaning I am not paying for the prior month. Then the representative tried to justify no refund by telling me I got the first month free. Go Store It stole from me.