Extra Space Storage - 3663 - Charlotte - 7th St

brandon mullins

Danna was amazing! She went above and beyond to make sure everything ran smoothly and that I left completely satisfied. You can tell she really cares about her customers and her team. Her professionalism and positive attitude made the whole experience easy and enjoyable. Highly recommend working with her!

Jennifer Moxley

Lynn went out of her way to make sure I had the correct lock for my unit. She was attentive, responsive, and communicative through the day and resolved it before nighttime. She answered all of my questions upon my move-in and was helpful.

Brittany Duncan

When first walking in the store I was greeted by MS. Tia ! She was smiling. The SERVICE I received today was top tier. Thank you for your help and GREAT customer service! She went the extra mile to make sure I was taking care of and also happy! Thank you Ms. Tia.

Dalton Neel

Best Storage place around. Awesome service. Fast and easy! Ask for Danna Diaz she’s the best!

Lynn F

January 2, 2026

I have rented with Extra Space Storage for three years. My monthly rate began at $92 and has increased to $142 (a 54.35% increase). I received a notice that my rate would increase to $202 per month — a 119.57% increase from my original rate. I attempted to contact the facility multiple times over the two weeks before the increase took effect, leaving messages and trying to return calls, but was unable to reach management during business hours. When the increase went into effect, $80 was withdrawn from my checking account without my authorization, reflecting the new rate. When I disputed the charge and requested a refund, managers Lynn Blevins and Dean Henderson refused to refund the $80 and stated that moving forward I would be required to pay the full increased amount, with no further discussion. This interaction reflects a company culture in which unilateral price increases and automatic withdrawals are enforced without meaningful opportunity for resolution, transparency, or accountability. Customers should be aware of how pricing disputes are handled at this location.