Public Storage - Charlotte - 3710 Monroe Road

Bryan Belden

I had to upgrade my unit and Carol the property manager was awesome helping doing it. She took excellent care of me and was super professional.

Greg Wilson

August 10, 2025

I’ve had antiques from my mother‘s estate stored there for over six years. I just moved into an indoor storage facility next door because the rent had become so high at public storage that I couldn’t afford it. In five years my rent went from $105 a month to $300 a month. When I went to get the furniture out I was really appalled at the amount of insects especially spiders that were in the unit on the furniture and everywhere. Once we moved all the furniture to the new unit we noticed moths flying around out of all the items we had brought from the public storage unit. I’m very upset that for what they charge me per month they could not do proper pest control. Also the amount of settle debris and dust on top of everything was unbelievable. I had moving blankets covering up most things but some items were exposed and were covered with spider eggs dirt and small pieces of debris that came from who knows where. Maybe if you have a unit that’s up close to the main office they keep it better looking to show people but this place is really sad. Everyone I dealt with there was OK but who really chooses a storage unit because you are overwhelmed with the great customer service? I never deal with them since I pay it automatically every month. Happy that I moved everything and paying half the price now .

ANGEL MEJIA

July 31, 2024

I bought a unit at auction at this address last Friday unit D37 .The surprise was that some things were missing when we arrived to pick it up. We didn't notice at the time, but two days later I checked the purchase and the cover photos didn't count. The point is that I never buy units at auction here, because they steal some things before the customer arrives. This is the list of what disappeared: vacuum cleaner, girl's chair, work boots, red Nike box, small wooden box, black tennis shoes, folder. Be careful not to buy units at auction at this place. The owner will only respond if he receives 5 stars

Lisa Mcclellan

Carol did a fantastic job renting our unit and talking us through the process!

Jessica

Love the fact that there is a person that works at this property like Carol she is the only person I have ever seen on the property cleaning and in the office and you can actually ask questions without feeling like you are bothering her hope y’all keeps her at this store she is truly a blessing here and she always has the property looking so clean