Prime Storage - New Bern

Chris Williams

Whitney was amazing!!!! I live in Florida and went to the new facility here in Davenport, FL. She had everything done quickly, showed me the unit, and went over everything! If I could give them more stars I would. Highly recommended.

Tyler May

December 29, 2025

The facility itself is well-maintained (4/5), and the front desk staff—specifically the woman who assisted me—was consistently helpful and understanding. She is the reason this isn't a 1-star review. Unfortunately, the corporate business practices are highly frustrating and my experience was marred by exhausting pricing tactics. I rented a unique "combined" unit at a promotional rate of $160/month. I started at $160/month, but spent the next year constantly negotiating as the system automatically triggered massive rate hikes every few months. Within a year, the company attempted to raise my rates by 50–100% every 2–3 months. After negotiating a $300 hike down to $209, they attempted to raise it back to $300 just three months later. I was told these hikes were due to "100% occupancy" for my unit type—which is ironic, as I occupied the only unit of that kind. Raising rates based on supply and demand is one thing, but it feels predatory when the "demand" is just a single long-term tenant. Finally, when I moved out, they refused to show any flexibility on their 15-day termination policy, attempting to charge me the full $300 for just a few extra days. Great local service, but the corporate pricing model is designed to squeeze tenants. The local staff, front desk woman is wonderful and clearly understands these situations, but they can only do so much against an automated corporate system. Be prepared to fight for your rate every few months if you store here.

Grace Barbour

Whitney went above and beyond in her effort to help me gather information for my son who is moving back to North Carolina. She showed me a couple of different units and offered very reasonable pricing to help with the situation at hand. She was not pushy in her sales approach at all, and she was very pleasant to deal with. If I could give her more stars, I would!

Lisa Wiltse

If you’re looking for a storage unit, stop looking and call Prime Storage! Whitney is phenomenal! We needed to get a larger space as our house sold very quickly. She worked to maximize our space while giving us a great rate. When we have gone to the unit, whether day or night- we have always felt safe. Look no more, this is the storage for you!

Steven

Whitney was very welcoming and was great. Really nice location it was clean and great prices. Highly recommend