Cardinal State Storage - Sanford

Chrissy Minnick

Great experience! We needed a storage unit for about a month with a move. They had buy a month get a month free bogo going on. Customer service was great and they are very understanding with their customers! We would use again!

Shawn Mclean

December 25, 2023

This place is the worst place to store anything. My dirt bikes were stolen from this place August 2023. I had a 2022 Cr450f and a 2020 YZ450 stolen from here. When I initially got this unit I did it over the phone and was guaranteed safety and security. I was never asked to join online or even told about any insurances. Months later the 24hr access was changed and limited to 10pm-6am which prevented me from checking on my unit. That’s when and how my dirt bikes were stolen. The owners texted me the morning my unit was broken into.I called them back in disbelief but the lady wouldn’t answer after several attempts. I got to the unit after traveling 90mph and no police were anywhere in site. That really made things seem suspicious. The lady had told me she was checking the cameras without the police which also seemed suspicious. When I got there I had to call the police myself because they never called the police and the owner wouldn’t answer the manager’s phone calls while the detectives were there until later when the detectives were leaving. That’s when the owner came but had no interactions with the police. The owner came after the police left my unit but didn’t come near the unit. I was out there by myself while the owners and the maintenance guys were gathered away from the police talking low amongst themselves in the very back corner away from everyone. Sounds suspicious. They were broken into a few weeks before this happened but I was told it was the maintenance guy unit and one of the owners unit. My lock was tampered with but not broken into until a few weeks after. Sounds suspicious. I had to come ask for help to secure my items because the damages wouldn’t allow me to close the gate to secure my property. He finally came to help. He kept calling the detectives stupid because they didn’t do their job. Even though I experienced a pretty dumb action by one of the detectives I just kept my mouth closed. The detective acted as if I was storing something in there but not worrying about the reason he was there. I was taking a microwave to my daughter that she wanted for her new apartment and the detective wanted to know what was in the microwave. That was very hurtful to know that was his agenda. After I left I called the manager and asked for the owner’s name that was just there helping me and she said why did I need his name. She wouldn’t give me his name and wouldn’t respond after. Sounds suspicious. This insurance company that they use are no good. They wouldn’t respond to most of my emails nor phone calls. This place is not safe.

William Kochen

When I called the facility, everybody was very helpful. Getting my account set up with username and password. The individual is on the phone was very professional and very helpful. The website is also very easy and very secure to make payments. I closed by acount today, Yvonne was excellent. She helped me open my account, and helped me close it. She was extremely helpful and responsive. I closed by account very easily. Excellent customer service!!!

Cathi Vowell

It is a privilege to write this review. From the initial call to the my call with James to move out, I’ve had nothing but a spectacular experience. James and Yvonne went above and beyond to make sure I was comfortable with them as well as their facility. Which has been clean, easy to access and they are more than accommodating. Unlike the chain storage facilities that charge an arm and a leg, their prices, their polices and the level of service are better than I’ve seen in a very long time. I wouldn’t hesitate to recommend Cardinal State Storage for anyone’s storage needs. It’s refreshing to work with such wonderfully caring individuals who take pride in their business and customers. Thank you for everything James & Yvonne!

Teresa Dirks

I have never had an easier experience renting a unit. Any time I have called they answer right away. We needed to add another unit and they got it for us within minutes. Amazing customer service.