JustStorage - Richmond Heights

Zaleah Wright

I had a great experience at JustStorage. The first thing I noticed was how incredibly clean and well-maintained the facility was. The staff - David? Had great customer service ! It’s rare to find a place that takes so much pride in service. Thank for keeping my stuff secure.

Wendy Berezovsky

Just Storage on Richmond Road is absolutely amazing. Eric is so kind, helpful and has a huge heart. He wanted to help us with our nonprofit and made sure our unit would be perfect. He is a hard worker and wants to please the customer. He went above and beyond to make us happy. This is service that you rarely find. I picked this place because of him. When I came to the place, it is clean and a very nice space! I would give Eric, district manager and upper management a 100++++! Come to this place and you will be so happy!!!

Dalya Berezovsky

We found JustStorage on Richmond Road and we are not disappointed. Eric was a wonderful help right away. He is so nice, friendly, very amazing and helps with everything. He heard about our nonprofit Sweet dreams for kids that we give new pajamas to kids in hospitals and loved what we do. Everyone else at the storage unit is so nice and very friendly. Everything is clean and easy to find. If you are looking for a storage unit you should go with JustStorage you will not be sorry about it.

Vanessa Molina

November 1, 2025

I moved out after two weeks and rented at a place that charged more. I had to drag all my things to my unit, because every time I came in to move, there were no carts. It also took about an hour to sign my lease and it was a huge facility that I had to walk in circles before I found my unit. I wish I knew the lady’s name, but she was never really helpful. When she wanted to tell me something on the day I moved in, she wouldn’t even walk to me. She was yelling at me from far away that I couldn’t understand what she was saying regarding the lock. And on another day she saw me, she didn’t say a word, not a hello or anything. This was much better years ago. Also, with the construction, the entrance closest to my unit was closed so I had to take the back door to drag all my things without a cart. I wish I could say I had a great experience, but I didn’t. I see that some people have had good things to say, which makes me wonder what it is that made staff not treat me the same way. The only good thing was the customer service over the phone. They handled my move out and answered my questions promptly.

James Hemphill

Excellent service. All of the ladies take good care of us. Anytime we need anything the are always willing to assist