CubeSmart Self Storage - Warrensville Heights - 24900 Emery Rd

Ll W

I have used the Emery Rd storage for facility for a few years, and the manager John is always very pleasant and the facility is always very clean. I would definitely recommend this facility for anyone in need of storage space. The pictures below are of my storage space that I had and all of my items fit inside perfectly.

Patricia Amtsberg

Storage Facility Review I had a very positive experience with this storage facility. The unit was clean and met all of my needs. It was easy to access, and I had no difficulty getting in and out. The employees were courteous, helpful, and very knowledgeable. The pricing was exactly what I expected. I would definitely recommend this facility to others.

Brandi Gerteis

September 27, 2025

A Complete Disaster If you value your belongings and expect even a shred of customer service, RUN—don’t walk—away from CubeSmart. Our experience at the Warrensville Heights, OH location has been nothing short of a nightmare. My husband and I rented a 10x25 outdoor unit at this location in September 2024, and in February 2025 we discovered our worst fears: water, ice, and slush covering the floor of our unit and ruining our belongings. Cardboard boxes soaked through. Art and personal items warped and destroyed. A leaking roof and faulty door allowed snow and rain to pour in, and it has clearly been happening for some time. When I called the office, no one answered—even though it was during business hours. I left a message and eventually found an employee outside. Instead of offering help, this employee had the audacity to shrug and say, “You don’t have our insurance, so I can’t help you.” Are you kidding me? Forget basic human decency—CubeSmart won’t even take responsibility for their own faulty unit! We reached out to management, only to be met with cold indifference and zero accountability. The manager outright refused to speak with me because my name isn’t on the contract, even though we both share and pay for the unit. What kind of ridiculous policy is that? To make matters worse, the official line we’ve been fed is that CubeSmart is not responsible for damage caused by leaks and poor maintenance unless we have their insurance. This is a clear and intentional evasion of responsibility. We do have insurance, but that’s beside the point. This isn’t about insurance; it’s about a complete failure on CubeSmart’s part to provide a secure storage space, which is literally the only service they are supposed to offer. Instead, we were ignored, dismissed, and left to deal with the destruction of our belongings on our own. CubeSmart’s Warrensville Heights location is a textbook example of how NOT to run a business. Zero accountability, incompetent staff, and a manager who refuses to engage with customers or take responsibility for the state of her facility. If you want to store your belongings in a leaking, poorly maintained box with absolutely no help when things go wrong, then by all means, rent here. But if you care about your property and expect basic customer service, find literally any other storage company. We’ll never use CubeSmart again, and we’ll be warning everyone we know to avoid them like the plague.

Tiffany Smith

I’ve been extremely satisfied with my experience at this storage facility. John has been very helpful . The units are spotless well lit and easy to access security is clearly a priority here and I always feel comfortable leaving my belongings. John is very responsive friendly and made the entire rental process. Stress-free I highly recommend this storage location to anyone looking for quality and a piece of mind

kabira Fadzl

I have been with cube smart since 2018. And John have been Absolutely Great with the service and needs of myself as a customer and many other customers I have seen. And I recommended storage to a few people at this location. We hope John continues to be at this location. We need Good attentive people like John around. He needs to be manager!!!