Public Storage - Columbia - 3415 Broad River Road

Noelle Young

August 26, 2025

Staff is great! VERY professional and helpful, always pleasure and thorough with business. This review is about the unit itself and the property damage experienced. This location has MICE that have access to the units through the ceiling! We rented a unit A116 for 4 years and 8 months because we had an OCONUS move and two households at the time and the military only paid for one household. We spent almost 10k during that time housing our belongings at this place. We returned to the unit to find that mice had been living in our belongings pooping and peeing on everything. Almost every box had been damaged, all the furniture damaged and chewed. The smell in the unit was enough to make you puke. I called the front office and they said it was out of their hands, and gave me the number to file a claim. I filed the claim they told me my adjuster would reach out in 24-48 hours. Gave me an email to send any information I wanted to. My adjuster contacted me four days later. She proceeds to tell me that she is sending me a packet in the mail that will provide the information I need to finish the claim. That I must provide pictures of anything I listed that was damaged. I let her know that I was NOT TOLD THAT I need pictures of EVERY item lost and that should have been told to me prior to her calling. Like when I FILED THE CLAIM. We just went to the dump yesterday and trashed everything! And we PAID for that too. Smh. She then tells me that I can add everything without pictures but it will affect my payout. And that the MAXIMUM payout for rodents is $250 dollars!!!!!!!!!!!!!!! $250 freaking dollars COVERS NOTHING!!!! We paid quadruple that just to drive to SC and get the TRASH Out the unit! I am beyond LIVID right now! These are all the pictures I have because the rest are videos. On top of the AC (which had a family of mice in it) you will see one of the mice posing for the camera.

Randy Mack-Weston

I really appreciate Kristen C. for helping me out again today with receiving messages to my email & the app. This isn’t the first time she has went out of her way to call me back to get my account or storage straightened out

Mike Thompson

January 2, 2026

Absolutely scam bs here, short story, i came in November of 2023 to to store my RV and within 3 months they jacked the price from $75 to $90, they said that they was too much of a demand for property even though I was one of only four out of the 20 spots at the facility. then within another 6 months they took it to 115 then within two years to 136. Because of the principal I complained and they said they would knock 6 bucks off or I can leave and come back under a new promotion which is not so easy with a 36 ft camper. Long story short I left them out of principal. I found a place that locked me in for $61 for the whole year. Facts is the arbitration cause in the contract is stacked highly, against you. What they really want is to take you stuff because of failure to pay, this is clear when they lie saying they are full and so busy, yet you can see in the lots they hardly have customers.

William Eckstein

Kristen was very helpful from the time we pulled in and got us the best deal around town. I would highly recommend this place for storage to anyone, they treat you just like family.

Harley

Kristen and Brandy were so helpful and made everything really simple. They explained everything clearly, answered all my questions, and got me set up quickly. The place is clean and feels really secure. I appreciate the great service!