Prime Storage - Rock Hill

They gave us a great rate to get us in. One of the first issues we noticed was the security drive through gate was constantly broke and would take sometimes weeks to get fixed. We had two units there. Both were broken into and multiple items stolen. We found out from the responding police officers that these units were being reported as broken into for months but we were never told that by storage company. There were so few items left we were able to consolidate our two units into one. They offered no compensation whatsoever for their poor security. They did give us a partial credit on the unit we closed. When we emptied the other unit and closed that account about one week into the month, they refused to give us a credit for the rest of the month. They said they don't give partial credit, even though they had done it in the past. We were told by their customer service that this was the new policy. Nobody ever informed us of this policy. If you care about your stuff, go somewhere else.

We had rented a storage from another facility on friday a 5x10. Got there Saturday 4:35 pm.. Ending up with a 5x5 and noone at site to help us.. Called Prime Storage they were very polite and attentive to our needs. Ended up with a 10x10 cheaper!