Extra Space Storage - 6145 - Franklin - 258 Mallory Station Rd

Amy Woods

Such an easy and pleasant same-day rental experience at this location. The Property Manager Carmen was so kind and a pleasure to work with. She was super helpful, friendly, knowledgeable and accommodating. A pleasant change over other storage unit rental experiences! I am confident should we ever need anything she will be a helpful resource. The facility is convenient for our needs and the app made property access easy. Our unit was clean and dry (always check before renting). I appreciated the option to lock in the promo rate for six months by doing pre-pay.

Samuel Chapman

Extra SpaceStorage is amazing. I got my unit same day at a great rate. They're easy and convenient. And Carmen the store manager is magnificent so kind and sweet. And her help was amazing.

Jeffrey Hoover

The application is very easy. it is very smart enabling access by the phone. instead of having to pull out your wallet, pull out your card and typing in the long numbers and code. and the woman who opened my account? oh my goodness! she was knowledgeable and covered every aspect even before I asked. the question. is almost like she's worked there for 20 years. And the woman was very pleasant and such a nice voice that you're upset that the conversation is over.!!!

William Edmonds

I can’t say enough good things about Carmen at Extra Space Storage. She has been kind, patient and has gone above and beyond to help me. Exceptional customer service! She has made a huge impact. I highly recommend this facility and ask for Carmen.

Brad Cottam

Very easy to work! Carmen made sure to reach out personally and assist with some of the logistical problems we were having with moving a full house and a vehicle into storage.