FreeUp Storage Boy Scout Rd

D S

Best experience I have had with any self storage facility. Their pricing is fair, their customer service was great, especially by Laura, and they actually put some thought into designing their storage buildings to make access much easier. Most other facilities only provide a single house sized entry door to access the storage units inside. This means struggling to get large furniture and other large items past this ridiculously small door first. FreeUP Storage designed their buildings to offer an additional dock sized access door that makes access a breeze with large items and even small ones where you don't need to continually open the small door each time your arms are full. I would never use any storage facility again other than FreeUP Storage.

Isaac Bird

December 26, 2025

Don’t usually post reviews but after a long drawn out fight to try to get so much as an apology, I will. I rented this unit last year for a temporary stay- about 5 months-. I rented a climate controlled unit because I had stuff that was important to me and not the cheapest. When it came time to move out. EVERYTHING was covered in mold. My couches, my shoes, utensils, you name it. I ended up just paying them $70 a month to store trash I could’ve saved myself time and money and thrown it away ahead of time. They will comment about how they offer insurance. insurance that doesn’t cover this allegedly after I’ve spent hours on the phone and email with them. They also said because I moved out they can’t help me. I didn’t find the mold until after I was moving out so that’s a great way to trap people.

Doug U

July 24, 2025

Was super friendly & easy to do business with! Then they sold out to a new owner, and they raised the prices immediately. I had a spot in the front parking lot, and when I told them I was canceling my space, they tried everything to get me to stay. Offered me a spot in the back in the gravel lot! Bad business to buy and immediately raise prices.

Jay Pickering

I cannot give enough praise to Laura for her commitment in correcting my error. She worked long past her regular hours to fix the error. An absolutely awesome experience!!!!!

Kathy Long

Very nice customer service and very helpful getting everything squared away with renting. Place is very clean.