Public Storage - Austin - 10001 North I H 35

Monica Rollins

Thank you so much to the girl at the front counter! I went in unsure of even where to begin with my storage search and Alezai at the front helped me understand what my search should consist of. She was kind and more than patient with answering all my questions and totally transparent with me. Thank you to her for being so patient and kind to us! Public storage is officially our storage home! 😊

daniela Rodriguez

Alezai is a great worker! She's super kind, answers all your questions, gets back to you quickly and it's genuinely interested in helping you out. She makes the process super easy and takes the time to go over all your options to make sure you get the best deal. Thank you Alezai!

Claire Coleman

February 21, 2026

My unit started off being less than $200 a month. it is now up to $358 a month with insurance. It was broken into in October (FOUR MOTHS AGO). I want to get out of the unit, but I can't even get into the unit to get my things or see what was stolen because they put a new lock on after break in and no one is ever in the office on site and or calls me back. I tried to not pay rent this month to make them call me so I can explain that I need to get into my unit... I was charged way extra in late fees, and alas, still cannot get in my unit. I just want to get my things out and stop paying this exorbitant rent. I want to see what was stolen as well... I need to file a police report and report it to insurance I pay for through them. I can't do anything because I can't get a single person on the phone or in person. DO NOT RENT HERE

Mawethu St Clair

February 9, 2026

This is by far the worst storage facility I have ever encountered. First of all their operating hours are a lie, you will never find a soul in this useless little office, then it’s like a devil game, code don’t work to the gate by the time you get it sorted after 10000 attempts at calling boom they hit you with a bill or change your locks so you can pay without taking into account how many times you try to come retrieve your belongings. They deserve a fat lawsuit, take their money and ask the court for free storage for 2 years. I’m starting the process because someone has to do something and that is going to be me

Marjorie Williams

Easy access. Did mine on line. Had to talk with Zach. He called me back promptly and fixed my glitch! I put the wrong date down. No way issues. Great app.