Extra Space Storage - 6351 - Fort Worth - SW Loop 820

Cynthia Campos

Best experience securing a storage unit I have ever had! Jocelyn's customer service and willingness to be thorough was appreciated since I was unsure what type of unit fit my needs. She was able to show me my options and land on the right one. Very clean facility and convenient location for me!

Laura Reyna

Joslyn Segura was very nice and helpful throughout my entire interaction. She helped me get a storage unit to fit my needs. She was very patient with me and answered all my questions and concerns.

Antonio D

Above and Beyond Service from Joslyn! ​I recently completed my rental process at Extra Space Storage, and I wanted to specifically commend Joslyn for making the experience truly exceptional. She is a phenomenal asset to this location and the company. ​From the moment I walked in, Joslyn was incredibly friendly and welcoming. It immediately put me at ease during a busy and often stressful moving period. Her courtesy was evident in every interaction; she was patient, attentive, and ensured I felt heard and valued as a customer. ​Beyond her outstanding people skills, Joslyn was extremely knowledgeable. She expertly walked me through the various unit sizes, explained the pricing structure clearly, and detailed the security features of the facility. She anticipated my questions and provided all the necessary information about the move-in process and access hours without me even having to ask. It’s clear she knows her job inside and out. ​It's rare to encounter such a perfect combination of expertise and genuine hospitality. Thanks to Joslyn's helpful, efficient, and professional service, I am completely confident in my choice of Extra Space Storage. If you're looking for a storage solution, ask for Joslyn—you won't be disappointed!

Brittany Abraha

I booked a storage at 3885 SW Loop 820 in Ft Worth my experience was exceptionally well. The manager Jocelyn and Brianna were instrumental in getting my needs addressed and resolved. This was the best customer service engagement. It also is a very new, clean, maintained facility. Far more than 5 stars. 🌟 🤩 Love it!!!

Carolina Jimenez

Excellent service. The staff took the time to clearly explain the prices and how everything worked. She was very friendly and gave us the best recommendations.