Extra Space Storage - 8494 - Fort. Worth - McCart Ave

Andrew York

We had a great experience at Extra Space Storage! The manager went above and beyond to help us when we were in a bind. We lost the key to our lock, and she kindly cut it for us without charging anything. She was incredibly polite, patient, and helpful throughout the whole process. Excellent customer service like this is hard to come by. Highly recommend this location!

Danielle Lines

March 27, 2025

From a facility standpoint, I would say it's average for storage units I suppose. The photos will show the quality on the inside. The photos show that someone could actually get to your stuff from the other side if you stack it too high. They need to fix some things falling down. I never hear air or feel it coming from the vent, and the screws stick out so much, I would consider it dangerous. From a customer service standpoint, they get a 5 star. I have been trying to move my stuff out for several months, but for one reason or another, couldn't. They worked with me on price, and haven't kicked me out. I have just been going month to month. They are always kind and respectful. From a cost perspective, they are comparable to others, and probably a little cheaper, but be sure to ask when your "promotional" price is ending so you aren't caught off guard as I was. Overall, they get 4 stars because I don't live here and will be gone this month and won't have to worry about any of the inside stuff anymore. But the staff has been very nice and accommodating.

Chatney Key

Absolutely love this place! From the ease of access in/out of my storage unit to the stress free online payments, this is one of the best experiences I've had dealing with storage rental. I also recently had a few questions about my unit and Jesse at the McCart location was very easy to talk to and explained everything I needed to know. If you're looking for a safe place to store your things this is place.

Shannon Brewington

Wonderful, facility, clean organized and have a assortment of different size storages. Perfect for all your needs. Sherry in the front office was a delight to do business with. Very accommodating, professional. I was able to get into the storage in less than an hour. I love that there is a app you can download to open the gate with just a push of the button on your phone! So easy.

Robert Pattinsons

Stopped in front office to have my account updated and Sherry was super helpful, even explained that I can prorate a few days past my extra date if I let them know in advance. Super nice lady. 5 stars.