Public Storage - Fort Worth - 3300 Basswood Blvd

Danielle U

December 11, 2025

If I could give zero stars, I would. This entire experience has been one problem after another, and the lack of accountability at this company is unbelievable. I moved from one location to another because no one bothered to show up for my 9 AM appointment on the day I was supposed to move. Completely unacceptable. The ONLY reason I didn’t walk away entirely was because Raven stepped in and was actually helpful and kind — something the rest of this company seems to struggle with. At the new location, I made it VERY clear that I needed a unit with good lighting because I’m a reseller. Instead, I was assigned a unit that looked like a dark cave. I had no choice but to upgrade and spend almost double just to get into a usable space. Their mistake — my bill. Then it got worse. One of the workers (Kristy, I think? Maybe Kim?) came by my unit, TURNED OFF MY LIGHT while I was inside, and then abruptly told me I “can’t have the door shut.” After she walked away, leaving me in the dark, I opened the door so I could turn the light back on, and she snapped at me that I “can’t loiter.” I don’t loiter — I come in, take my pictures, and leave. Before I signed anything I made this all very clear, hence the need for light. But apparently, doing anything other than dropping boxes and running is a problem here. ** Loitering: Standing or lingering in a public place without a clear purpose, often in a way that may be considered suspicious or disruptive. 👀 I pulled my door down slightly — NOT closed — and she literally yelled at me again that I “can’t have the door closed.” Completely uncalled for. It felt more like harassment than “policy.” The carts? All broken. The district manager? Didn’t care about anything that happened at either location. When I asked what would happen if I canceled the same day — after being there for only an hour — I was told I’d lose every dollar I just paid. THEIR mistake, MY cost. And yes, I even had to purchase 24-hour access just so I could go to my unit without being bothered or feeling like I might be harassed. That alone says everything. This place charges premium prices for bottom-of-the-barrel customer service and zero professionalism. Save yourself the headache and go literally anywhere else. The only person who deserves credit is Raven — she’s the one competent, respectful person I dealt with.

Angel Cedarleaf

Kimberly was very knowledgeable and friendly. She gave us all the information we needed to rent a unit and came back the following week and was very helpful in helping us to find our unit and get moved in. Thank you, Kimberly!

Sharon Goins

Kimberly was extremely helpful and very easy to work with! She explained everything we needed to know and made the rental process quick and easy. Thank you Kimberly! The facility is very well kept and clean!

Ray Marquez

Kimberly was amazing. Got us signed in and set up without any fuss. Exactly what we needed at a great rate.

Joshua Hernandez

Great staff-Maria helped me with all my needs thank you Maria for being so kind and helping me out you deserve a raise for going above and beyond!!!😁