Public Storage - Houston - 2100 North Loop West

Catherine Pavone

January 13, 2026

This facility has been an ongoing source of frustration and disappointment. I have attempted to contact management multiple times and have never received a return call, which speaks volumes about the lack of responsiveness and accountability. The security and accessibility issues are unacceptable. The doors to the facility are frequently broken, and the keypad lock often does not function, preventing access to the entrance closest to my unit. The door is regularly left open because it does not close properly and appears to have been forcibly damaged, which raises serious security concerns. As a result, I am forced to walk around to another entrance that is supposed to be secure just to reach my unit. Compounding the problem, abandoned furniture has been left in the hallway directly next to my unit for over three months. This large piece of furniture takes up nearly half the hallway, making it extremely difficult to move items in and out of my unit. Despite the ongoing obstruction, nothing has been done to address it. To make matters worse, the rent is increased regularly. I am paying more each month for a unit that is dirty, difficult to access, and poorly managed. Overall, this facility falls far short of basic standards for security, maintenance, and customer service, and I would not recommend it to others.

Lupe Garcia

First I want to say I didn't plan on using a storage but because of the hurricane we needed one badly. This place is near us and decided to get the space online. I was a little confused on everything but once I got to the storage a really amazing lady named Maria helped us out. She made the process easy and answered all my questions. The lobby was clean and well organized. They have a restroom incase you need one. The entire storage facility is clean and very well-maintained. Over all with the cleanliness & great customer service this is definitely the place you want to come to store your stuff. I will highly recommend this location to all my family and friends just because the customer service was so great. I really appreciate it so much..

Alexis Bimbo

October 12, 2025

I was renting from the storage unit for several months The place that I was living at for seven years the owner sold the building and I had to move I chose this storage because it was close to my house I start moving everything in but then to realize The way that they charged me I was paying seven $800 and I was paying it they told me that I could not enter my storage unit. It was paid This was several months ago because I had an outstanding balance. I end up paying the storage, but by law, you are never not allowed to enter your own storage I end up paying the money that they said I owed they live there they live upstairs the people that work there I went inside the office, and the lady flirted with me and made me feel very uncomfortable so I never went back in the office again I would call on the phone and call on the phone and nobody would answer when I was in the office. I gave the lady my new updated phone number. I am assuming she never put it on the account I have been dealing with my mom. She’s sick well, the end result after paying eight and $900 or around that Area of pricing for a public storage. That is supposed to be a dollar turn around charging me 700 and 800 to $900 I have been trying to call them since over 30 days to pay my storage no one answered the phone and I repeat no one answered the phone but they live there how was you guys so fast to sell my storage unit but not to pick up the phone? I got no emails. I got no phone calls. I got no notices. if anything, I was trying to call them for 30 days but now I do have a police report I do have all my phone records of where I called them I do have my receipts of where I paid my storage and I am taking this to the extreme you are not supposed to sell Bibles you are not supposed to sell oils from Jerusalem and that is what they did let alone my clothes my furniture my shoes this place took over $40,000 from me and did their job illegal? They’re supposed to let you know but let’s forget about all of it why nobody answered the phone when I was calling for over 30 days this place is a scam. Do not get a storage unit from here. You will end up losing it or you will get an outstanding bill that they will try to make you to lose it, but the thing is I could’ve afforded it. and that’s why they did this because they’re tactic did not work on me because $1000 bill they told me my bill was $1000 and I said OK. Where do I pay it? Oh well I have to tell you everything is gone in the auction it off. when I just made a payment June 27 and they auction my stuff off 15 days ago which means it was August 12 please do the math is that maththing to you ? Me either cause where is the grace? Period. But let’s forget about all that again why nobody answered my calls when I was calling to make a payment but they decided to set up an auction instead and talk to the people to get their money for the auction and sell my stuff. They was more busy prioritizing then getting my money. There is a big scam running down there and if you have valuables if you have things from your great grandparents if you have things that you’ve hold onto for years, do not put your stuff in here. Do not go to a different place. Go to U-Haul. I’ve been dealing with U-Haul for years and they are wonderful. Go to U-Haul. I am telling you this place is no good and how they treat you and their plans and their tactics against you to steal your stuff is ridiculous if you do the math it was not even two months and when I show my phone records and my police report of the things that got stolen out of my unit Mark my words, I will make a storm out of this because by law, it was not even two months and in their policy, it says two months I am going to take this to the news I am going to broadcast this all over social media also, there was a title to my vehicle birth certificates social Security cards the lady still lives there with her boyfriend or husband the guy who throws away identity cards and social security numbers along with baby pictures I been lied to this is not over and it will not be over

A T

Charity was awesome I had an issue with my acct but she did her absolute best to make things right and explained everything thoroughly so I understood clearly and made sure my code worked and I understood my paperwork :) she was very kind and helpful she was excellent!

JC Bautista

October 6, 2025

Always an issue with this place. Besides always dirty, and A/C never working.